SIM cards & Porting

Locked out of eSIM loop - old phone sold. Need manual EID activation.

Hello. I have upgraded to an iPhone 17 Pro and sold my old phone. I am stuck without service and cannot use the My EE App because I cannot receive text message authorization pins. I have my 32-character EID number ready. Can an EE Community Coordinat...

Resolved! eSIM

I opened we acc need to install my eSIM. I’m not at home in uk and need to install where do I get the QR code

Resolved! Need Urgent Help

I need urgent and immediate help. EE have taken over my mobile service. I can't contact EE or Vodafone who should be my provider. Someone get back tro me urgently. Calling my number goes to EE it should be Vodafone. Help please.Managed to speak to...

Resolved! New eSIM but not sure what to do with old one and number not transferred over

I have bought a new eSIM, been sent it and downloaded it to phone, but my old Vodafone one is still on there and my number doesn’t seem to have transferred to my new EE one yet. Don’t feel like any guidance was given on the process when I signed up t...

Resolved! Ordered 24 month eSim but havent received any confirmation email.

Hi, I order en eSim earlier this evening, however when I completed the process, there was no confirmation message - I was just taken to the EE home page, and I've not received any email confirmation of my order either (I've checked my junk). Is there...

Resolved! Change from esim to simcard

Hi there is there a way I can change from esim to a physical simcard I have 2 phone and would like to swap phones from time to time but don't like using esim and want to go back to using a simcard can this be done?

Resolved! Orange PUK Code

Greetings,I recently found my old Nokia phone and would like to access the contacts/messages. Unfortunately, it is requesting a PUK code to unlock the SIM card. It was on the Orange network (which is now EE I believe) and I still have the original la...

Resolved! Issue with purchasing Travel eSIM for UK Visitors - Checkout page error

I am writing to request assistance with purchasing a "Travel eSIM for UK Visitors" on your website.Currently, after I log into my EE account and select a plan, clicking the "Continue" button does not work. Regardless of which day plan I choose, the w...

Resolved! Recover and activate old phone number

Hi Good day, I would like to ask if I could recover and activate my old phone number, best regards, Marek

Resolved! Re: Swapping to eSIM

I want QR code to swap my physical sim to esim

SIM cards & Porting

Forum Posts