Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why does my replacement SIM show my phone number as 00000000000 ?

PaulM47
Investigator
Investigator

‎25-10-2023 09:28 AM

I've recently replaced my phone, which required a replacement SIM as my old SIM was too big. It all appears to work fine, except I've noticed my phone number is now shown as 00000000000 in Settings/About Phone under both Phone Number and SIM details. Does this matter as everything appears to work Ok ?

PaulM

 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎25-10-2023 11:32 AM

Hi @PaulM47 

If this is not impacting your service this will not be a problem. The number should update soon after using the SIM on the EE network. 

If you do experience any issues please call us on 150 and the team can reset the network settings at our end for you to see if this updates the number 🙂

Leanne.

0 Helpful
PaulM47
Investigator
Investigator
In response to Leanne_T

‎25-10-2023 02:40 PM

Thank you, if I have any issues I'll certainly give yo a call, but for now everything appears to be working so I'll just leave it be.

PaulM

 

0 Helpful
Leanne_T
EE Community Support Team
In response to PaulM47

‎25-10-2023 02:44 PM

No problem at all @PaulM47 

Leanne 🙂

0 Helpful