Why does my replacement SIM show my phone number as 00000000000 ?

[PaulM47]

I've recently replaced my phone, which required a replacement SIM as my old SIM was too big. It all appears to work fine, except I've noticed my phone number is now shown as 00000000000 in Settings/About Phone under both Phone Number and SIM details. Does this matter as everything appears to work Ok ?

PaulM

[Leanne_T]

Hi @PaulM47 

If this is not impacting your service this will not be a problem. The number should update soon after using the SIM on the EE network. 

If you do experience any issues please call us on 150 and the team can reset the network settings at our end for you to see if this updates the number 🙂

Leanne.

[PaulM47]

Thank you, if I have any issues I'll certainly give yo a call, but for now everything appears to be working so I'll just leave it be.

PaulM

[Leanne_T]

No problem at all @PaulM47 

Leanne 🙂

[AL-B]

Hi @PaulM47,

I'm having the same problem, I recently got my replacement sim and it turns out to be all zeros instead of my original number. Do you mind sharing on how did you resolve the issue?

Many thanks

Al-B

[PaulM47 · Accepted solution]

Hi, it didn't cause any problems, but I think I contacted EE and they
updated the SIM.

[Leanne_T]

Thanks for coming back and updating us @PaulM47 

Glad this is now sorted for you. 

Leanne 🙂

[raghubhaskar]

Hi,

I tried going to EE shop and also called 150 but to no avail. My number shows as 0000000000 under NETWORK & INTERNET - SIMS - EE

One of my banking app needs this filled in with my number as security.

Any help is much appreciated.

[PaulM47]

My solution was to ask EE to update the SIM.

[Leanne_T]

Morning @raghubhaskar 

Have you been in touch with our tech guides since you last posted to get this looked into? 

As @PaulM47  has helpfully advised, an update or network settings refresh may be needed. 

Leanne.