Why does my replacement SIM show my phone number as 00000000000 ?

[PaulM47]

I've recently replaced my phone, which required a replacement SIM as my old SIM was too big. It all appears to work fine, except I've noticed my phone number is now shown as 00000000000 in Settings/About Phone under both Phone Number and SIM details. Does this matter as everything appears to work Ok ?

PaulM

[raghubhaskar]

Hi @Leanne_T 

I have reset the network settings, still no joy. I visited the EE store on 25/08/2026 and changed from an eSIM to a physical SIM. I also called 150 and spoke to a technical advisor and still no luck.

My number still shows as 0000000000.

What else can I or you help with?

Raghu

[Christopher_G]

Hi @raghubhaskar 

Thanks for coming back to us. The best advice we can give here is to continue to speak with our technical support team, so that they can carry on with the troubleshooting with you. Hopefully, they can get it working soon for you.

Keep us posted on what happens please.

Chris

[raghubhaskar]

Hi @Christopher_G 

I have solved it and I wanted to ensure others facing this in the future will know what to do.

I removed the SIM and put it on a spare Android phone I had (and old Xiomi). I edited the number in it's settings and also changed the name if the SIM.

Before inserting back to my GP 11 Pro XL, I reset to network settings. Inserted the SIM and it worked.

Regards

Raghu

[Ali_A]

That's great @raghubhaskar 

Glad you have it sorted and thanks for keeping us all updated on how you did this. 

Ali 

[KJB31]

Hi. I've contacted you and still no solution. New physical SIM still shows all the zeros just as my email did. It's irritating as when there are apps where auto populating mobile number is an option I can tap my O2 esim number fine (my work number) but with EE I have to type it in every time. Surely this is a basic issue to fix? Never had this before with other networks 

[KJB31]

Esim not email

[Ali_A]

HI @KJB31 

When you called Customer Service about this, did they send a SIM/Network update refresh to your device? 

Ali