eSim ordered online on a sim only plan

[Esztden2704]

I haven't received my confirmation email regarding my order and when I download the app it's not there also. The direct debit has also been created. How can I get my eSim? Do I need to wait for a post to get it or can I actually download it through the app or  the supposedly confirmation letter that I should have been received right there and then when I have placed the order?

thank you! 

[Chris_B]

@Esztden2704  Have you checked your spam folder ?  

[Esztden2704]

Yes nothing at all. Just my direct debit email and the plan email that's it. Nothing with instruction with downloading the esim or even an email that states that it will be send via post.