SIM cards & Porting

Resolved! No signal still after receiving new sim and activating it

I got my new SIM card today and was told to activate it and I’ll be able to use it immediately I followed the instructions online once activated my old sim then disconnected and despite the new SIM card being in the phone it’s still not connected to ...

Resolved! I need a replacement sim

Resolved! iPad Data plan

Hello I have and IPad Air that eSIM only.i contacted EE and want £15 a month for 5gb data a month which I thought is excessive as I am a light user.I have seen in shops a preloaded EE sim with 120gb for around £45 however that’s a physical sim. But i...

Resolved! New Sim

So i got a replacement sim because my old sim was transferred electronically and deactivated my old sim, so i bought a new sim and it’s just arrived. it says on the package, that if it’s to replace a faulty SIM, just put it in and  it should work as ...

Resolved! Download eSIM

The email advising how to download an esim doesnt show how to download and install.  Poor by ee

Resolved! Joined EE but have an iPhone Air

I signed up with EE via the website for an eSIM and it sort of implied I’d be emailed the eSIM as part of my order. However, this hasn’t happened. What’s worse, is that reading around online, it seems EE only send physical SIMs for new users, but my ...

Resolved! Getting a new eSIM abroad

Hi,I have a big problem in that I've gone abroad to Colombia and my phone (a Google Pixel 6 Pro) has been damaged so that I can't use it. I've been to some shops in a town here and they seem to think it's easy to repair, but the problem is that they ...

Resolved! Move my phone number but also keep my current sim with a new number

HiIs it possible to move my phone number to a different non EE esim but also keep my current pay as you go EE sim with a new phone number? I can’t find any info on if this is possible.