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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! fully paid but no sim

I am paid up with EE for a mobile monthly since 13th Nov. I have sent EE a PAC code and my previous 4G supplier has disconnected my service today (24th) but I still have not received either a physical or an e-sim from EE so no way to phone them. How ...

icarus93 by • Investigator
  • 352 Views
  • 6 replies
  • 2 Helpful

Resolved! Pac code

Since I didn’t renew the contract, how to retrieve a PAC to port my number. I called EE customer service and they say they could not provide PAC since my number is no longer active.how could I deactivate my number in short time in order to get PAC? O...

Lilysav by • Explorer
  • 258 Views
  • 3 replies
  • 0 Helpful

Resolved! Porting issue

My phone shows “No Service” and there is no fully active EE plan in Mobile Data. When people call my number the calls still go to Lyca voicemail. This is a split-port issue. The number is stuck between Lyca and EE. Please escalate this to the Porting...

Resolved! PAC when account suspended

Anyone know how I can get my PAC even though my account is suspended. The outstanding bill is in dispute but they’ve already issued final bill, so I can’t text the normal PAC request number

Resolved! New EE sim

My daughter got a better deal for being a long-term customer, but didn't realise it would come with a new SIM.How do we transfer her number, given both contracts are with ee? Do we request a PAC from her old number or her new one?Please help a confus...

Resolved! 2nd attempt with new SIM

Hi there. I got a new phone which needed a different SIM as the old one didn't fit. Managed to eventually chat with a representative who after a long time issued an eSIM...it arrived, didn't work. I ordered a new physical SIM (both have individually ...

anniewat by • Investigator
  • 333 Views
  • 7 replies
  • 0 Helpful

Resolved! Moving number to EE

I have just ported my old number to EE but I have an active plan with EE with the number the SIM card gives you. If I change my number will I still have this plan or will I lose it? 

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