SIM cards & Porting

Old SIM deleted - cant access new esim

Hi there,I was having issues with my SIM. EE guide went through various trouble shooting, including having me delete my old esim.I was told that a new esim would be ready to download today, which it is.However, when I try to access it, a code is bein...

Resolved! Lost SIm card

Unfortunately I have mislaid my SIm card (recently purchased a Galaxy A16) from yourselves. Is it possible to apply for another and at what cost please?

Can't make or receive calls after number port

Hi, I moved from 02 to EE yesterday. My number been ported over. However, I cannot make or receive calls. I cannot contact EE by phone as my EE network isn't working. When I try make a call - get repeating message stating call ended. I need my iPhon...

Resolved! Not receiving EE email(s) to allow linkage of eSIM to EE Account

I am a very new EE user. To summarise, this is request for advice re linking my EE eSIM to my EE account.About a month ago, in an EE store, I signed up to a monthly plan, and received an eSIM At the time of signup, I provided the relevant details, wi...

Resolved! RCS chat

Hi I ported my 3 number to ee and it completed successfully but….….when I send an ordinary message ( not WhatsApp or Messenger) to my wife the wrong number appears on her phone, ie the number ee sent with their new sim. In RCS chat settings it shows ...

Resolved! eSIM

When transfer my old phone which had an e sim to my new phone it didn’t give me the option to transfer and now I can’t access my number as my old phone is wiped

Resolved! I have new esims QRCODE I don't know how I can activate it

Hi I have new esims QRCODE but I don't know how I can activate it

Resolved! Leaving.

I am trying to find my PAC number in order to leave EE but I can’t find it anywhere?! Why is it SO hard to leave something you’re not happy with!!!

Not getting any incoming texts after number porting from lyca

Hi I recently ported in my lyca number to EE, and since the port, i am not able to receive incoming text messages from anyone.i have tried talking to the tech support but no help. I am unable to receive OTPs and its causing a lot of distress. Any ad...

Resolved! Upgrading a data only SIM so cannot receive a confirmation PIN

As in subject, I suspect the order page is sending a confirmation PIN but to a number that I cannot see a text (the MiFi is in my brothers static)How do I get round this please?

SIM cards & Porting

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