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My phone isn’t receiving text messages even though I have signal.
SIM cards & Porting
The place to ask your questions about SIM cards for any device. and porting your number
Forum Posts
Resolved! OTP codes not working on 17 Pro Max
Hi,I was previously using a PAYG SIM with Lyca before getting a phone on an EE contract.Everything is working except for receiving OTP codes.So far, I have tried the following:Normal calls/messages person-to-person works as it should.Updated to the l...
Resolved! Fromm 02to EE sim
Can anyone help I went from 02 to EE sim and my phone is useless with EE ,when I try using the phone it won’t let me connect it says primary or something else. They are fast to get you involved but I cannot ring them.. cheers
Resolved! Linking device to download eSIM
Hi, I joined EE yesterday on a sim only contract and opted for an eSIM. I have received a temporary number whilst I wait for mine to be transferred. I have attempted to link my device to get the sim installed but if I put in my current number it come...
PAC code -
How do I get a PAC code? Tried all the usual - texting 65075, messaging directly, navigating website. All blind alleys. Ok so they don’t want me to leave, but at this rate I will never use them for anything ever again and tell my story to anyone who ...
Resolved! Convert a physical SIM to an eSIM abroad
Can anyone advise if it is possible to convert a physical SIM to an eSIM when roaming abroad?I am overseas (Australia) and will be for the foreseeable and my new handset does not support dual physical SIMs. As I’ve found most new phones sold in Austr...
Resolved! Can I regain my old phone number from 1 year ago?
I just got back from living abroad for a year and upon trying to start a new phone plan, found out my account and phone number was cancelled. I know that you need a PAC code to transfer your number, but is there any possibility that (providing the nu...
Resolved! Transfer from smarty physical sim to ee e-sim number not transferred
I have a physical sim with smarty mobile. I have downloaded an e-sim from eye and completed the process to enter the pac code and transfer my number. However, both sims are showing as active (the ee sim as Travel and the Smarty sim as Primary. My mob...
Resolved! New phone and replacement sim sctivation
Hi,Just bought a new phone after my cureent phone's logic board failed. Ive also lost the sim card , so ive ordred a replacement sim aswell. How long does it ussualy take for the new sim to be activated? Theres no service and the the phone number is ...
Missing plan name in SIM upgrade options
The website is very clear that the phone SIM-only plans are called No Frill, Essentials, Essentials Plus, All Rounder and Full Works. It describes what each of these plans includes.However on the upgrade screen it lists some plans which don't specify...
