SIM cards & Porting

Resolved! eSIM transfer not supported, eSIM not activated

I received my iPhone 16 yesterday and have had a nightmare trying to transfer my number to new ESIM. My eSIM has not activated in the new phone and is no longer valid on my old one. I am without service on both phones and cannot get hold of any EE cu...

Resolved! Limk for ordering replacement sim, current one not giving me call or messages

Resolved! eSIM

Had a new iPhone, started transferring from my old phone to my new, eSIM accidentally gets deleted. Now I’m stuck as I work full time 10 hours a day all week so i can’t go to an EE store. Online I can’t use any of the methods to re activate or receiv...

Resolved! Upgrading to a sim contract, will I have to change the SIM card

I have come to the end of my current EE contract which is £32 and want to change to an exclusive online offer which will make my monthly payments significantly cheaper. However, I have added the product through the upgrade route to my basket and it i...

Resolved! iPhone11 to 14

I am on a monthly sim only contract with EE. I currently have an iPhone 11.  I’ve just bought an iPhone 14 from my friend. To use this I now need to have an eSIM and no longer use my physical sim ? how do I go about this? Do I do it through my iPhone...

Resolved! Re: EE live chat

I want to move from Lebara to EE.  But I can’t because the Website have problem 

Resolved! How long porting takes?

Just submitted porting request to bring number from Tesco to EE. In reply I received message saying porting will take place on 30/06. It's 3rd today so 4 weeks waiting?Is it normal? 

Resolved! Is it a scam?

I had a call from an 0800 number stating someone not from my area had requested a replacement sim, and they were calling as it may be fraudulent. I confirmed it wasn’t me, they send an MyEE message with a pin that I inputted into my phone and since t...

Resolved! Can my ex port their number

Is it possible for my ex to port their number to their new network and EE issue me with a new number for the contract? I have multiple lines on the one contract and but would prefer to finish the contract rather than have to pay an early termination ...