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eSIM problem

Engjell
Investigator
Investigator

‎29-08-2026 01:03 PM

Hi, I ordered an eSIM plan with EE and I’m stuck so it needs to text me a verification code to set up my account, but the eSIM isn’t downloaded yet so I can’t receive anything on that number. Feels like there’s nothing I can do. Is there any way someone can manually link it or send me a direct download link? I have the account number and phone number on email I just can’t link it to this phone.

i just got a new phone and I can’t access my old one, I’ve tried calling EE but they think I’m a scammer and keep hanging up on me 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎29-08-2026 01:22 PM

@Engjell : Set it up with a physical SIM 1st.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Engjell
Investigator
Investigator
In response to XRaySpeX

‎29-08-2026 02:51 PM

Unfortunately I am away on holiday and my last phone unexpectedly broke and I couldn’t get that eSIM on my new phone so even if I get a physical sim it would solve my problem but I do appreciate you trying to help. Thank you 

0 Helpful
Northerner
EE Community Star
EE Community Star

‎29-08-2026 03:57 PM

Hi @Engjell 

Are you abroad now trying to install an esim. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Engjell
Investigator
Investigator
In response to Northerner

‎29-08-2026 04:28 PM

Yeah I’m abroad and I tried calling them on another phone which isn’t mine and is under another EE contract and any time I mentioned that i needed help with another contract (my contract) they hung up every time probably thinking it’s a scam call. 

0 Helpful
Chris_S
EE Community Support Team
In response to Engjell

‎30-08-2026 08:20 AM

Hi @Engjell,

If you're able to sign in to your EE account, some issues can be managed through the EE app or your EE online account.

You can certainly call us from abroad.

Our guides will need to take some security infomation first before they can access your account.

Chris S

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