SIM cards & Porting

Resolved! Leaving EE, not receiving the PAC code

I ported my number from another mobile network to EE temporarily in order to port it back to the same network for a better plan. Now my number is active on EE, but without any credit on it. I  have been trying to get the PAC code from EE, but without...

Resolved! eSIM

I purchased an eSIM last night and had a email stating 'once I download the eSIM I'm good to go.How do I download the eSIM?

Resolved! Upset after speaking with EE

No your service is extortion your agent I spoke to on Wednesday was unhelpful customer service was terrible I wanted to leave ee I am going to contact the ombudsman, I am too upset to phone ee for fear ofspeaking to  the agent I spoke too Wednesday.?...

Resolved! How can I disable the sim card in a stolen phone?

My phone has been stolen, I'm abroad, won't be returning to the UK for a while, how can I get to disable the sim card in the stolen phone meanwhile?  There seems no way to ask EE to do this on the web pages, and no way to contact them without the pho...

Resolved! Is it easy/possible to switch over from an iPhone with esim to one that doesn't?

Hi, I'm thinking about getting a new iPhone 17. I intend to keep my 11 for back up. If the need arose, is it easy to switch from the 17 back to the 11 which has a physical sim? I don't want both phones on the network at the same time and know that is...

Resolved! Number port

When dos the transfer process start? I got a PAC from Three, I entered this on my order form. I now have my new EE phone but on my account it’s showing as a random number and have had no confirmation from Three that my number is transferring. What do...

Resolved! I wanna keep my existing phone number

Resolved! Moving phone number internally

Good afternoon, looking for some help really.Wife and myself are on EE, have been for years, hers is sim only mine is full contract with phone. Wife wants to upgrade her phone as its falling to bits, and applied to upgrade to a phone plan, but ultima...

Resolved! Changing to EE

I have recently changed provider from O2 to EE. My number has now been transferred but my phone shows the O2 eSIM.in Settings > Mobile Services I can see Primary and Mobile Data. Primary is my number but on O2 eSIM, mobile data is on EE temporary num...