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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! How do I speak to a human?

I am transferring to EE and I want to keep my old number. When I bought the new package I ticked the option to keep my old number and provided a PAC code.It seems I still have to request the old number to be ported to this ne SIM. Is that right?I wen...

Resolved! I don't know what to do Please help

I am a broadband internet customer and I wanted to expand my offer. I tried to buy a phone several times and an error message appeared. I went to the store in person and it turns out that I already have a subscription with you, which I have never use...

Resolved! Cannot link physical sim

Hi I recently took out an EE sim via mozillion. I cannot link my number in the EE app. It just says “ cannot link”. Has anyone had this problem? 

CDy by • Visitor
  • 228 Views
  • 1 replies
  • 2 Helpful

Resolved! Duplicate eSIM number

I’ve just bought and installed a pay as you go eSIM for use while visiting the UK. It seems that someone else already has the phone number attached to my eSIM. Any advice on how to resolve this? Thanks in advance. 

Resolved! Porting issue

Hi.  My dad got ee sim to replace vodafone one.  The vodafone account -65 still live and being direct debit as few months 2 go. After put ee sim card -72 with PAC code after few days all good with his old number -65  Then and this seems completely ma...

Nsims1 by • Investigator
  • 304 Views
  • 7 replies
  • 4 Helpful

Resolved! Multiple PUKs

I have 3 sims on my plan and want to move away from ee. Is there a quick way to get all 3 puks to keep numbers with new supplier 

Crac1 by • Explorer
  • 176 Views
  • 4 replies
  • 0 Helpful

Resolved! No signal. Can’t call or text

I was announced yesterday that my phone number will be transferred anytime today and will lose signal for my previous SIM (voxi). I lost the signal around 11am today so I switched it to my new EE SIM, but I still don’t have a signal (it has been 5 ho...

Jurnie by • Visitor
  • 220 Views
  • 2 replies
  • 2 Helpful

Resolved! Activating eSIM stuck

iPhone 16 pro max stuck on activating eSIM screen.says “you can continue setting up you’re iPhone while your eSIM is activating.”but there’s the spinning ring at the bottom, and cannot leave that screen. Has been 20+ mins, probably longer. Anyone els...

Jamescombe by • Investigator
  • 13606 Views
  • 18 replies
  • 9 Helpful

Resolved! Double Charged for UK travel eSIM

Hi, I've bought a UK travel eSIM from EE, and I've been double charged. I'm not from the UK nor do I live there, and I couldn't call the customer support phone number and I couldn't send a message through the complaints form as I don't have a british...

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