Forum Posts

How hard can it be to get a second SIM?

I recently called EE to order a Sim for my iPad. They said they would send me an email with the QR code in it so I could get up and running straight away. The email never came. I called EE a couple of days later and they said it was a physical SIM ca...

Resolved! Plan upgraded and deactivated current SIM

Yesterday I upgraded the plan online. New plan was activated within minutes. Everything was working fine until today morning,  I lost signal on my phone. After several restarts, no change. When I contacted EE technical support, of course from another...

jkcool by Explorer
  • 263 Views
  • 2 replies
  • 3 Helpful

Cant login to EE account after changing number via PAC

I created an EE account which worked and was linked to my SIM.I then used a PAC code to move my number from my old provider to my sim on EE. But now when i try and login to my EE account it tries to text the old EE number for authentication which obv...

Bob9234 by Visitor
  • 182 Views
  • 1 replies
  • 1 Helpful

Error message - number does not exist

Hi, I recently ported a number to EE from another provider. The port appears t be successful, but callers ot the number often (but not always) receive an error messgae - "Number does not exist". Can anyone tell me why and how to fix?Thanks

GKeys71 by Investigator
  • 188 Views
  • 5 replies
  • 0 Helpful

New SIM contract- No signal

I received a new contract SIM only yesterday, but the signal is not working. I've done a test to see if there are any issues, but there's not. It recognises it as being an EE sim on my phone, but no matter what I do, or how long I wait...There's just...

Resolved! Help

Hi I want to switch from my contract to sim card please can u help 

Resolved! Activating eSIM stuck

iPhone 16 pro max stuck on activating eSIM screen.says “you can continue setting up you’re iPhone while your eSIM is activating.”but there’s the spinning ring at the bottom, and cannot leave that screen. Has been 20+ mins, probably longer. Anyone els...

Jamescombe by Investigator
  • 6597 Views
  • 25 replies
  • 10 Helpful