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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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New sim

Hi,don't know if anyone can help I've just upgraded my phone and as part of the bundle got a Samsung galaxy tablet. However when I try to activate the sim in the tablet it just says  its hit a problem after getting a pin from ee and adding serial no....

Lozzo by • Explorer
  • 376 Views
  • 3 replies
  • 0 Helpful

Ending contract and PAC confusion

My and my husbands contract with EE ends tomorrow (6th July). We had already decided to go with the BT family sim deal as my son, who is on a PAYG EE sim now needs data and EE couldn't match the deal for the 4 of us all together. My daughter was alre...

susiejs by • Explorer
  • 723 Views
  • 3 replies
  • 1 Helpful

Changed phone but got new sim

I ordered a new phone (been an EE sim only customer since 2018) and thought I’d done it via upgrade as did it through my account. However, I received the new phone today with a new sim and new number. I’ve put my old sim in for now but that’s my old ...

SIM card switch

I need receive a text from ee of a pin to change SIM cards but I cannot receive texts or send texts for some reason on my sim which means I cannot receive a pin.

ThatGuy1 by • Visitor
  • 343 Views
  • 1 replies
  • 1 Helpful

sim only to sim only upgrade, esim?

Hi, i'm planning to change deal / contract for my sim only contract, using the upgrade facility on my ee. I'm currently using an esim. When i 'upgrade' will i get a physical sim and then have to go through the pain of converting to esim again, or wil...

cjf1 by • Contributor
  • 850 Views
  • 3 replies
  • 2 Helpful

Pac code

I am in the process of moving my number to EE and i have been ask to verify my number, but unfortunately i don't have a signal where i am just now so can't access my phone. Is there any chance i can do the verification via my email address.

5G

Hi I have upgraded my iphone from 10S to 13, do I need new simcard to benefit of 5G or older Sim is fine

AG51 by • Visitor
  • 466 Views
  • 3 replies
  • 0 Helpful
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