Chat Features not working since porting

[Oly1]

I recently moved over to EE.  Upon porting my number I had the same issues as @SHowie here: Solved: Old SIM number being used by chat features on messages - The EE Community

However despite turning chat features on and off, and turning the phone on and off, if I now text from my phone with Chat Features turned off then the message is sent/received, but with Chat Features turned on then the message doesn't get sent (no time stamp) or received. 

Any thoughts on how to solve this? 

[James_B]

Hi @Oly1,

Welcome to the EE Community. 🙂

Have you allowed your messaging app to use mobile data in your settings?

James

[Oly1]

How would I check that please?

[Jon_K]

This would usually be under mobile data settings, @Oly1.

Check that mobile data is enabled for the messaging app.

Jon

[Oly1]

I thought that too, but I can only see Mobile Data Only apps there...of which Messages is turned off (like all other apps) and is greyed out (unlike all other apps). I can't get it un-greyed out though

[Jon_K]

Thanks @Oly1.

Is your phone on the latest software version?

Jon

[Oly1]

Yes

[Jon_K]

Thanks @Oly1.

I'd recommend getting in touch with our tech care team about this.

They'll be able to run through troubleshooting steps with you to get this working.

Jon

[Oly1]

I have tbh, I was hoping/ wondering if anyone else has had the same issue, hence the post. 

Thanks for trying though 👍

[Oly1 · Accepted solution]

It seems to have resolved itself with time, turning the phone, chat and WiFi on and off AND the recipients having to turn their phones on and off too! 🤷‍♂️