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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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New Sim only

Hello, I have come to the end of my contract and I would like to move to a Sim only plan. How do I ensure my friends and family discount is applied to this? Thanks. Tamara. 

TAMARAS by • Visitor
  • 419 Views
  • 2 replies
  • 3 Helpful

Still no SIM card

I ordered a SIM card last week contract on my account as a extra line, I still haven’t received it? I’ve tried to track order and it says that it’s unavailable and can’t do it. it was supposed to be for my daughter birthday tomorrow. Any ideas? I got...

Joanneh10 by • Investigator
  • 746 Views
  • 7 replies
  • 0 Helpful

Trying to find a way to get an Esim

I'm coming to the UK to study at Oxford in about a month. I want to set up an eSIM on my phone so that I can have a functioning phone when I arrive. Is there a way to buy an eSIM online ( as I don't have an address for them to send a SIM to yet) (I a...

Number transfer

Hi I ordered a new phone and requested my number is transferred. Sent the PAC code on ordering but how long before this transfer happens ? tried using the online form but it isn’t recognising the PAC. Is this because it’s been used ? Please help 

Vic1074 by • Explorer
  • 521 Views
  • 3 replies
  • 0 Helpful

Resolved! phone reports that number is different

Phone reports a number on the sim that is different to the actual number. First tech help really didn't understand the problem and never called back.Second tech, said network reset would solve - it didn't.When I phone out, my correct phone number is ...

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