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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! SIM problems after porting from O2

Ive recently moved from O2 to EE and the number port went through on the 15th Sept. Im now having issues with the EE SIM since the Port. I've restarted my phone several times with no luck. its physical sim and the only sim in the phone. Spoke to EE T...

Matt425 by • Explorer
  • 384 Views
  • 2 replies
  • 3 Helpful

Resolved! Not sent eSIM

I haven’t been sent the email for my eSIM I bought one a few days ago and cannot activate it because I’ve been sent nothing too activate it Can anyone help?

Hazr06 by • Visitor
  • 328 Views
  • 2 replies
  • 1 Helpful

Resolved! Your account’s cancelled

Trying to buy new EE SIMO as EE One as I already have EE broadband but upon login getting this error instead of SIM Plan buy page  Typo -Your account is cancelled 

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Rky by • Prodigious Contributor
  • 1341 Views
  • 14 replies
  • 3 Helpful

Resolved! eSIM verification code issues

So, i’ve recently had my number ported over from a PAYG to a Contract Sim, which has happened. The contract eSIM then dropped service, as expected, so I when to the EE app and requested a new eSIM to add onto my phone. I followed the steps, and the i...

bilal29 by • Investigator
  • 6802 Views
  • 21 replies
  • 8 Helpful

Resolved! phone upgrade

Hi when i receive my phone upgrade do i swap the sim over from my existing phone or do i have to wait for my number to be transferred to the new phone

carl254 by • Explorer
  • 322 Views
  • 3 replies
  • 3 Helpful
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