I bought a 30-day travel esim, received the QR code and managed to activate it. However, I accidentally deleted it when trying to delete an older esim.
I called the support number but they said the couldn't find my account. I registered on the website using only my email. As the travel esim is only for data I don't have an EE phone number or a British address. The email with the QR code only says:
Your eSIM number: ESIM2
I have the activation instructions and the activation code. None of this help them "find" my account. I've checked the app as well but my esim doesn't show there, as I need an EE phone number to link my products. I also went to the store but they told me that they couldn't help because I bought the esim on the website.
It's like the product doesn't exist, but I was charged. Is there another way to re-activate the esim if I already used the qr code? is there a way to get a new qr code?
