Unable to activate new eSIM

[Pid47]

Did this get resolved?

I am having the same issue with my new iPad pro 2024

[Leanne_T]

Hi @Pid47 

Thanks for coming here 🙂

What happens when you try and activate the eSIM? 

Are you downloading the eSIM from your EE app? 

Leanne.

[Pid47]

Hi Leanne_T

I tried with the QR Code first, after 10-15 mins I got an error saying the Activation Failed. 

I then tried through the app and repeatedly got an error saying unable to activate. 

I did also ring Customer Services and they are sending another QR Code through the post but I am unsure that it will work if the first one failed

[Pid47]

I have just received the esim in the post and it has still failed, it is really frustrating that I cannot use this as I need to now

[Christopher_G]

Thanks for the update, @Pid47 

I'm not sure why it isn't working for you. I recommend getting in touch with our Mobile Care team again so they can continue with the troubleshooting.

Chris