Unable to activate new eSIM

[Pid47]

Did this get resolved?

I am having the same issue with my new iPad pro 2024

[Leanne_T]

Hi @Pid47 

Thanks for coming here 🙂

What happens when you try and activate the eSIM? 

Are you downloading the eSIM from your EE app? 

Leanne.

[Pid47]

Hi Leanne_T

I tried with the QR Code first, after 10-15 mins I got an error saying the Activation Failed. 

I then tried through the app and repeatedly got an error saying unable to activate. 

I did also ring Customer Services and they are sending another QR Code through the post but I am unsure that it will work if the first one failed

[Pid47]

I have just received the esim in the post and it has still failed, it is really frustrating that I cannot use this as I need to now

[Christopher_G]

Thanks for the update, @Pid47 

I'm not sure why it isn't working for you. I recommend getting in touch with our Mobile Care team again so they can continue with the troubleshooting.

Chris

[Yeahron95]

Did you ever get it working?

[Alex_H]

Hi @Yeahron95,

Welcome to the EE Community

What is the issue you are having when trying to activate your eSIM? Is this for an existing contract that you are looking to replace the SIM for or is this a new device/contract you have bought and you selected to use an eSIM?

Alex