Unable to link product in ee app

[Giaweihy]

I've just joined & finding issues with your onboarding process.

Simply put - I cannot link my e-sim purchase to my ee account. It just says to try again later after EE have fixed it.

Could you let me know what the problem is within EE? When will the issue be resolved? It's been a painstaking proceess so far & not sure I'll stay at this rate.

[Leanne_T]

Hi @Giaweihy 

Thanks for coming to the community. 

Do you get an error message when trying to ling your eSIM number in the app? 

Can you try and link the eSIM in your online account logging in using a web browser, does this work for you? 

Speak to you soon 🙂

Leanne.