SIM cards & Porting

Resolved! Sim card

Im a long standing EE customer. I've just finished my latest 3 year contract and taken a sim only deal. Can I ask if as an existing customer if I receive a new sim card in the post or whether EE just update my existing sim online. I cannot find the a...

Resolved! Porting

On Sunday, I ported my number from Vodafone to ee. Today, I received a message saying the number had been ported and was ready for use. I'm trying to log in to the app, but I'm not receiving the code for my phone number. What should I do? How can I p...

Resolved! Physical sim old Phone new phone e sim

 Hi EE team, I’m currently outside the UK.My EE number is active on a physical SIM in my old phone.My new iPhone is eSIM-only (no SIM tray).The EE app and website only allow physical SIM replacement, and phone support routes to top-up only.I need you...

Resolved! eSIM not transferring

I’ve had the same issue, right when I needed to move eSIM to a new device. Nobody can help either, and the app is down. [Mod edit: add title]

Resolved! Unable to add eSIM as it says it is no longer valid

I have received the email for the eSim I purchased but when I try to add the eSim using the QR or manually, my phone says 'eSim Cannot Be Added - This code is no longer valid. Contact your network provider for more information'. I have an iPhone 15. ...

Resolved! Number

Hii want a fancy number ending with 007

Resolved! Lost sim

Resolved! Sim to Esim

Hello,I am currently on a pay as you go SIM, and my phone is now Esim only. I know you can't transfer from a pay as you go SIM to an ESIM.Would I be able to upgrade to a pay monthly SIM, then once purchased replace it to an Esim? I want to be able to...

Resolved! Can I add an apple watch cellular add on to a safer sim plan?

Just seeking an answer to the question really. My daughter has an iPhone with a safer sim (protected plan - the most restricted one) in it. Can I add an Apple Watch e-sim to this contract/product type?