SIM cards & Porting

Resolved! Porting Issue: Cannot receive calls or texts after a month

I bought a new iPhone 17 on a pay monthly deal in early December and provided a PAC code for my number to be transferred from my old o2 SIM. Since then, I have received the phone but have not been able to receive any calls whatsoever to the number I ...

Resolved! eSIM not transferring

Resolved! Use old number

Hi,I used to be on EE and had a number with them. I stopped my sim and don’t have the number but it seems that the number hasn’t been issued to anyone else. I have rang that number and it’s not in service. . I want to start up with EE again and use t...

Resolved! PAYG Sim -two numbers??

Hello! I got a PAYG sim a few months ago and I wanted my old number so went through all that good stuff to get it back. But for some reason I have two numbers now folks can text my old number and it still comes through but when I message back they’v...

Resolved! Replacement sim card

I recently got a replacement sim card and wanted to keep the same number. It should have arrived working as I said the old one was lost but it isnt working. It tells me I need to activate it. When doing this it says it is sending the pin to the numbe...

Resolved! eSIM

Hi I’ve just activated my daughters eSIM from my EE account ( using my daughters mobile number) but the eSIM has activated to my phone instead of hersany ideas please as she hasn’t had any access since having a new phone in December. 

Resolved! Hello

Hi I have change my phone and I had the e sim on the phone and when I reset the phone I lost the phone number also. I have been to the re shop and they cannot give me me a physical sim they said I have to pay the bill I have paid it and they still co...

Resolved! eSIM Setup

Im trying to set up my new E sim which I have the QR code for. I have scanned it and it says it will text me a code. However, because the eSIM is not set up I cant receive any texts for this confirmation code, nor can i ring EE, WIFI calling doesn't ...

Resolved! i didnt want a new number

Back in June I contacted EE to move my daughters contract to sim only.  EE staff member advised that the move required a new sim.  New sim arrive giving her a new number which we did not want and we made clear at the initial call that it was change o...