SIM cards & Porting

Resolved! Phone Upgrade

Hi, I got an upgrade yesterday to an iPhone17 pro max from a 15 pro max. The SIM card from the old phone isn’t registering in the new phone and the eSIM isn’t registering either. This is very frustrating as I can’t get texts, calls or use my data whi...

Resolved! Activating an eSIM while transferring my old number

Hello, I'm switching to EE from another provider and I opted in for eSIM. I got an email saying that I was assigned a temporary number and I should log in to EE and link my EE product using the mobile number on this email.When I do so, obviously it's...

Resolved! Re: Transferring from one sim to to a new eSIM while keeping number

Iv changed handsets & my eSIM as deleted how can I get it back 

Resolved! How long does it take to port number

On June 1st I ported a number from Three mobile into my account in one of the EE stores, person was very helpful and got the sim activated to start the porting process and it was done within 6 hours.I went into the same store on 14th June and saw a d...

Resolved! Pac code

Resolved! OTP codes not working on 17 Pro Max

Hi,I was previously using a PAYG SIM with Lyca before getting a phone on an EE contract.Everything is working except for receiving OTP codes.So far, I have tried the following:Normal calls/messages person-to-person works as it should.Updated to the l...

Resolved! Fromm 02to EE sim

Can anyone help I went from 02 to EE sim and my phone is useless with EE ,when I try using the phone it won’t let me connect it says primary or something else. They are fast to get you involved but I cannot ring them.. cheers

Resolved! Linking device to download eSIM

Hi, I joined EE yesterday on a sim only contract and opted for an eSIM. I have received a temporary number whilst I wait for mine to be transferred. I have attempted to link my device to get the sim installed but if I put in my current number it come...