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Incomplete porting from O2 to EE

Davidweb2710
Visitor

‎03-08-2026 09:27 PM - edited ‎03-08-2026 09:29 PM

Hi, please help! I have 3 phones on my EE account. Two of the numbers were ported over from O2 in January this year and they have been unable to receive short number SMS and OTP’s ever since. We have kept the original o2 numbers. I believe this is due to the porting process not being completed fully by EE. Can someone please help with this? I have tried your customer service but they have no idea what they are doing! This needs to be resolved as the users are unable to operate mobile banking apps etc due to this issue. 

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Ali_A
EE Community Support Team

‎04-08-2026 08:35 AM

Hi @Davidweb2710 

Sorry to hear you're facing an issue receiving OTPs. 

you'll need to give our customer service team another call on 150, where a guide in the technical team will run some checks and raise a ticket for you. 
They will automatically check if it's related to porting as part of the investigation, so there is no need to speak to the porting team when you contact us. 

Ali

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