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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! eSIM from Three to EE

It has been 48 hours since my number was transferred from Three to EE and I have no signal whatsoever.  I downloaded the nee eSim and nothing.  I now have no phone to use unless I am on wifi.  The store have told me they cannot  help me and customer ...

Tohue by • Visitor
  • 466 Views
  • 2 replies
  • 3 Helpful

Resolved! Urgent Help Needed as Issue Needs to be Resolved this afternoon

Hi everyone,I’m hoping someone from EE or the community can help because I haven’t been able to get through to anyone directly.I purchased an EE eSIM and requested to port my number from Three UK two days ago. The port request was submitted successfu...

Scree by • Established Contributor
  • 467 Views
  • 3 replies
  • 3 Helpful

Resolved! 2 PAYM sims ordered - confused

Hey all, I ordered added an additional  monthly contract physical SIM to my account yesterday for one of my kids. I decided 10 minutes later it was a great deal & ordered a 2nd, so that I can move them both across to EE. I got email confirmation for ...

cjf1 by • Contributor
  • 438 Views
  • 3 replies
  • 1 Helpful

Resolved! Transfer

I got a new contract with EE which started on Friday 6th, number transfer was already supplied and has been completed; however, both the old EE number and my original number from previous service are active. I have checked my EE account and the numbe...

Bandez by • Visitor
  • 324 Views
  • 1 replies
  • 1 Helpful

Resolved! BT mobile to EE mobile transfer procedure

I’ve received the 3 new EE SIM cards but wasn’t sent any instructions.  I’ve searched on this community and found an example that says you need to insert the new sim, then use it and my old number will transfer automatically.  Do I call or text anyon...

Resolved! Ported-in number is not shown in my phone

I have just moved from O2 to EE, and my phone is now using my old ported-in number. Lovely. BUT. My phone still shows the number as the EE Sim card number that I was sent. How do I stop this incorrect display?

Skumba by • Explorer
  • 493 Views
  • 5 replies
  • 0 Helpful

Primary and Secondary settings

I changed provider to EE and kept my old number. the new EE number is primary and my old number is secondary. some messages / outbound calls now do not go and I have to switch from secondary to primary - I just want one source.When in Europe data roa...

Helen709 by • Explorer
  • 356 Views
  • 2 replies
  • 1 Helpful

Resolved! Transferring number

lost my phone like a yr ago and got a new one with new number and old number has since deactivated is it possible to get the number back if it hasnt been reused since all my 2fa is connected to that number and im unable to log into anything

fgwawta by • Visitor
  • 335 Views
  • 1 replies
  • 2 Helpful
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