SIM cards & Porting

Resolved! Joined EE but have an iPhone Air

I signed up with EE via the website for an eSIM and it sort of implied I’d be emailed the eSIM as part of my order. However, this hasn’t happened. What’s worse, is that reading around online, it seems EE only send physical SIMs for new users, but my ...

Resolved! Getting a new eSIM abroad

Hi,I have a big problem in that I've gone abroad to Colombia and my phone (a Google Pixel 6 Pro) has been damaged so that I can't use it. I've been to some shops in a town here and they seem to think it's easy to repair, but the problem is that they ...

Resolved! Move my phone number but also keep my current sim with a new number

HiIs it possible to move my phone number to a different non EE esim but also keep my current pay as you go EE sim with a new phone number? I can’t find any info on if this is possible.

Resolved! New PAC/STAC Code

I would like to request a new PAC/STAC code for my mobile number [your number] because I want to switch/cancel my service. My previous code has expired or is no longer valid. Could you please provide me with a new code as soon as possible? Thank you ...

Resolved! Reactivating a SIM

Yeah so basically, on my iphone 11 i have a physical SIM, but then i got the 16PM and got it to transfer it electronically, but i had to factory reset the phone. I deleted the eSIM just before. Now i’m back on my 11, how do i reactivate it ? so the i...

Resolved! How long for the PAC transfer to kick in?

Yesterday at 10 am I put the new EE Sim card into my wife’s phone. I made the one call from it to my phone as instructed. It is now 07:00 am the day after (Friday) - her phone number is STILL inactive. She’s freaking out and frankly I’m beginning to ...

SIM card

Resolved! Puk code

My phone is sim is locked and I don’t even know my number. My elder brother just sent me the sim and now my sim is locked with Puk code and I have 9 attempts

Resolved! Porting from voxi to ee physical to eSIM

Hi,new to EE broadband and seen deals for sim only deals with EE. I’m thinking about switching over. My voxi sim is a physical sim but thinking about moving to eSIM. What im looking to find out is when I place the order and enter pac code etc for my ...

Resolved! New SIM not transferring old number

I sent a PAC code 3 days ago to EE to transfer my old number over from talk mobile. I had a confirmation text that it would be completed by 6pm today. My old sim has been deactivated but the new Sim is still showing the new number. Why has my old si...