SIM cards & Porting

Resolved! EE are awful customer service and lack of humanity

Well what should have been a simple transfer of contracts resulted in me being stranded 400 miles from home with no mobile phone or data. So i was unable to speak to Trainline about my ticket issues - costing me another £70 in train and Taxi fares.I ...

Resolved! Only able to send SMS up to 3 characters long!

Hi,Any message I send which is longer than 3 characters does not get through. It shows as sent but the other person does not receive it.I have tried the SIM in another phone and it is the same (still only sends if 3 chars or less).I have tried anothe...

Resolved! SIM and eSim usagr

Hi.Last week I changed my SIM plan, and moved from a normal physical SIM to an eSIM. However, I've found that if only the eSIM is activated, I can only use mobile data - not calls and texts as expected. My old physical SIM needs to be activated in or...

Resolved! Getting a new eSIM abroad

Hi,I have a big problem in that I've gone abroad to Colombia and my phone (a Google Pixel 6 Pro) has been damaged so that I can't use it. I've been to some shops in a town here and they seem to think it's easy to repair, but the problem is that they ...

eSIM transfer failure!

Last Wednesday I was persuaded by an EE consultant to move from my BT account/numbers to EE. All I wanted to do was add data roaming to my BT numbers at this stage as my son and I were travelling the next day to the US. I was told that the eSIM trans...

Resolved! Payg sim activation

Hi, I'm new to EE. I've recently bought an EE Pay As You Go SIM and gave my PAC during the purchase to move my number from o2. The SIM arrived today, what do I need to do next? I don't have other mobile devices so I'll be using my current mobile. Do ...

Resolved! Switch from Lyca to EE

Hello I want to swap lyca mobile to EE i have pac code [Mod edit: Added title]

Resolved! Help me

I bought a new number and wanted to get a monthly plan. They ended up selling me a new SIM card, but I need internet now. How do I transfer it to my current SIM card? I can't wait for the other one to arrive. I'm very disappointed with EE. Everything...

Resolved! How to request a QR code for an eSim

Help please! I need a QR code for an eSim on my new phone. Step by step would be helpful. Thanks

Resolved! How Do I get EE to call me back when they say they will?

I have a serious complaint about a service problem STILL unresolved since Christmas Eve!It comes to something when EE’s own staff make the following two comments…The first was during a phone call when the customer service advisor said, “I _can see tw...

SIM cards & Porting

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