SIM cards & Porting

Resolved! How Do I get EE to call me back when they say they will?

I have a serious complaint about a service problem STILL unresolved since Christmas Eve!It comes to something when EE’s own staff make the following two comments…The first was during a phone call when the customer service advisor said, “I _can see tw...

Resolved! Received replacement Sim, but have no way to call to activate

I lost my phone which had my sim in. I now have a replacement device with replacement sim. I have no phone to call to get it activated what should I do?

Resolved! Mobile number already in use

You've sent me a new sim today, but it's already in use by someone called Barbara apparently... How do I go about removing Barbara?

Resolved! Old mobile still recieving messages emails etc

Had my upgraded mobile arrive. Took SIM out of old mobile and put in new mobile as keeping the number. Old mobile is still recieving WhatsApp,fb messenger messages emails etc

Resolved! Esim

I currently have a physical sim and am trying to change it to an eSIM for a new phone. There is no option available to do this on the EE website or app. I can only order a new physical SIM card which won’t work on my new device. Anyone had this issu...

Resolved! Transferring from one sim to to a new eSIM while keeping number

I'm currently on an EE unlimited sim only deal, and I'm trying to switch to an EE cheaper eSIM only deal for my iPhone 13 pro. How can I do this while keeping my number? When I go through the steps to purchase the cheaper eSIM and select that I want ...

Mobile Data not activated message

Hi I’m having the same problem… I followed these steps I get to the vpn part and there is nothing on there. No profiles it tells me to add one? What do I do bow

SIM problem

Hi can you help me my sim problem

Resolved! Just moved from Sky mobile

Hi AllTook a sim only deal last Thursday (11 Dec). I provided my pac code and got the email with the plan details straight away but heard nothing since. Do I just wait for the sim and the. take it from there. Still able to utilise Sky mobile data.Tha...

Resolved! eSim problems with iPhone 15 on iOS 26.2

Hi,Setting up an iphone 15 on iOS 26.2. First issue was that the new phone indicated that the ee esim was not compatible. Device is unlocked, UK device with no existing sims in place. Added it to old phone to prove it was valid, which worked. Tried t...

SIM cards & Porting

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