Sent phone off to get the swollen battery fixed but wasnt told to remove sim

Amyparky97 · ‎10-06-2025

Hello!

On friday I noticed the back of my phone had swollen (I assumed this was a swollen battery) so I went into my local EE shop to get it sent off for repair.

I was advised/ told if it was nessesary to remove and keep a hold of my SIM card.

Does anyone know if they send the SIM card back with the fixed phone?

Thanks!

Matt_124 · ‎10-06-2025

The store should have made sure that the SIM was removed from the phone before being booked in, and the repair documents require both a signature from yourself the Guide in the store to confirm this.

I would advise contacting the store to enquire and see if they can liaise with the repair centre to ensure the correct procedure is followed and that you're aware of what's happening with it.

View solution in original post

Northerner · ‎10-06-2025

Hi @Amyparky97

I would assume so but if you are unsure contract the EE store concerned.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Matt_124 · ‎10-06-2025

The store should have made sure that the SIM was removed from the phone before being booked in, and the repair documents require both a signature from yourself the Guide in the store to confirm this.

I would advise contacting the store to enquire and see if they can liaise with the repair centre to ensure the correct procedure is followed and that you're aware of what's happening with it.