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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Stolen phone New Phone SIM card woes!

Hi guys,I had my iPhone nicked on Friday, went to ee store started a new phone contract ( I was sim only. ) the guy said I would keep my old number and that would disable the sim in my stolen phone. Also said I would be able to use new phone new sim ...

Resolved! eSIM transfer not supported

I’m unable to get new work iPhone up and running with new eSIM. The eSIM has been activated by the call centre so next step was to scan QR code.  But when going into settings and mobile service, it’s saying data transfer not supported for my number a...

Peatc02 by • Investigator
  • 834 Views
  • 7 replies
  • 0 Helpful

Resolved! Port Mobile Number to PAYG Sim

Hi,Wish to port my number to my EE PAYG sim.However, I do not have any credit on the account at the moment - the sim is still liveDo I need credit and if so, how much?TIA

Resolved! Texts I send are showing the wrong phone number

I recently moved from O2 to EE, got my PAC code, and successfully ported over my longstanding 0794 number - as far as phone calls are concerned, both incoming and outgoing.And my incoming text messages to my long-standing 0794 number also arrive succ...

Converting physical sim to esim.

Hi, I want to convert my physical sim to an esim, but I can’t find any option on how to order an esim on the app, would really appreciate if anyone could help me out. I’m currently on a contract so yes I’m eligible to get an eSim. 

aan by • Visitor
  • 1092 Views
  • 5 replies
  • 1 Helpful

Resolved! PAC Code not working transferring from Lyca mobile to EE

I’m transferring from Lyca Mobile to EE, when I fill out the form, it says the PAC code doesn’t look quite right.The PAC Code from Lyca Mobile is correct, it has not expired as I’ve only just requested it a few hours ago and all the other bits of inf...

nick_ro by • Valued Contributor
  • 471 Views
  • 2 replies
  • 2 Helpful

Resolved! Joining ee

Hi i want to join ee but i use my phone to call for my job would i be able to give EE a time frame to port me over or is this not possible 

Xijmes by • Visitor
  • 238 Views
  • 1 replies
  • 1 Helpful

Resolved! Issue can not make call and texts

New SIM only yesterday, received message to say set up on ee, reset phone (several times) but I can't make calls or receive texts - so I call 150 to try and speak to someone as I can only call over WiFi as have no call or text ability and the 150 aut...

Dave_S2 by • Explorer
  • 379 Views
  • 4 replies
  • 5 Helpful
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