SIM cards & Porting

Resolved! Moving to EE

I wanted to join EE and tried to get a mobile deal, but after three unsuccessful attempts to place my order online and over the phone, I finally received my phone on the fourth attempt. During this process, two credit checks were carried out on my pr...

Resolved! e-sim won't activate.

My e-sim won't activate on my new phone. Text verification messages aren't getting through, and I don't have another phone to make calls. I just get an error message online. This is urgent as I am elderly and disabled, and my phone is my lifeline

Resolved! New order esim delivery

Hoping someone can help, as I can’t seem to find a live chat for EE. I placed an order for a sim only pay monthly esim last night. Once the order went through the screen said that the confirmation email would give instructions on how to download the...

Resolved! Porting from o2 to ee

I recently switched from o2 to ee. I received the phone and physical sim card on Friday 3rd October 2025 and I inserted the ee sim. When the order was, placed I let them know i wanted to keep my current number that I have with o2. I gave them the pac...

Resolved! Want an e simacard from pay as you go simacard

I want to change from physical simacard to an e simacard and maintain my number. I have had a pay as you go simacard.What can I do?

Resolved! eSim and normal Sim?

I recently upgraded my iPhone 12 to a 16Plus. The new phone is eSim and I understand the Sim in my old phone is now inoperative. Does the new phone also carry a physical Sim? I am thinking that if I have a problem with the new phone i have no way of...

Resolved! Number transfer

Hi, apologies for my English, I started the transfer on Sunday for number to be from giffgaff to EE. I’m trying to add data to my EE account so that I can use it but when I get to keep current number and PAC part it says invalid PAC. I texted 150 on ...

Resolved! eSIM

I have upgraded my phone, currently have a normal sim my new iPhone is an ESIM, will this automatically have the same phone number or do I need to do something to change it to my number?

Old Orange number reactivation?

Hi,I'd like to preface this question by saying that I'm sure it's not possible, but I thought it might be worth asking I don't suppose there would be any way to reactivate an old mobile number that I had as a teenager with Orange, would there?, this ...

Resolved! Lost sim card

Hi. I have lost my sim card. Could you help me to get a replacement sim card please

SIM cards & Porting

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