How can I disable the sim card in a stolen phone?

ptbreuer · ‎29-01-2026

My phone has been stolen, I'm abroad, won't be returning to the UK for a while, how can I get to disable the sim card in the stolen phone meanwhile? There seems no way to ask EE to do this on the web pages, and no way to contact them without the phone/app!

Yes, in theory the sim card needs a PIN. But there's always a 1/10000 chance of it being guessed! I don't want to be that one.

Northerner · ‎29-01-2026

Hi @ptbreuer

Report it lost or stolen https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen

Order a new SIM which deactivate the old one.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎29-01-2026

Hi @ptbreuer

Report it lost or stolen https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen

Order a new SIM which deactivate the old one.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.