SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! Can my ex port their number

Is it possible for my ex to port their number to their new network and EE issue me with a new number for the contract? I have multiple lines on the one contract and but would prefer to finish the contract rather than have to pay an early termination ...

Resolved! Change Phones

Hello,From now on I would like to use phone B with my current EE account, what do I have to do?Just remove the EE SIM card from phone A and insert it into phone B and enter the EE PIN number?Phone B was used before, so do I have to do anything to pre...

off_ice by Investigator
  • 623 Views
  • 4 replies
  • 9 Helpful

Resolved! Moved to EE from Giff Gaff

Hello , I transferred my number from Giff Gaff. I received a text it was supposed to be completed within 2nd of June 6pm. I didn't receive any confirmation. I can make calls and send text with my old number on the EE SIM but I can't receive calls or ...

Jess3277 by Visitor
  • 479 Views
  • 1 replies
  • 2 Helpful

Sim card 'unknown number'

Looking for technical support.I believe it is an account issue, but for sake of info device is a Samsung a05s, recently updated , otherwise working fine.Around 28/05/2025, my simcard on Monthly Contract read as 'emergency only' in the phone notificat...

Resolved! Can't activate eSim

Hi there, Had this problem a few weeks ago with a friend but fixed it by going to the EE store.  Now same issue for my parents, put a new EE sim in the phone and then created an eSim via the app.  Downloads fine, but then when sending the text with a...

_MrR_ by Scholarly Contributor
  • 46552 Views
  • 35 replies
  • 25 Helpful

Resolved! my account is closed?

hi my name is Damon, ive lost my phone with my sim card in it, its a pay as you go sim card and i need it to gain access into everything, see i've managed to login to my ee account but it says my account is now closed for no reason, but i really need...

EE Sim Internet is not working in my device

Certainly! Here's a polished and respectfuVery Disappointed with EE SIM – No Mobile Data on Compatible Device@I recently switched from Vodafone to EE after hearing great things from friends about EE’s network quality. I received my EE SIM on 26th May...

Resolved! Download esim from app for Apple Watch

I had an Apple Watch esim assigned to me via sales on the phone because I could not create it myself, waiting for the QR code in the post. I see the esim is available in the EE app for me to download. It gives me the option to ‘download it to this de...

Unable to Unlock EE Phone

Hi,I want to move my old Samsung Galaxy Note 8 (EE) on to another user, but I am unable to unlock it. to use on another network.The message when a different SIM is inserted is "sim network pin blocked enter sim network puk" however, the SIM is not lo...

Pam_Bull by Visitor
  • 390 Views
  • 1 replies
  • 1 Helpful