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The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! Duplicate eSIM number

I’ve just bought and installed a pay as you go eSIM for use while visiting the UK. It seems that someone else already has the phone number attached to my eSIM. Any advice on how to resolve this? Thanks in advance. 

Resolved! Porting issue

Hi.  My dad got ee sim to replace vodafone one.  The vodafone account -65 still live and being direct debit as few months 2 go. After put ee sim card -72 with PAC code after few days all good with his old number -65  Then and this seems completely ma...

Nsims1 by • Investigator
  • 764 Views
  • 7 replies
  • 4 Helpful

Resolved! Multiple PUKs

I have 3 sims on my plan and want to move away from ee. Is there a quick way to get all 3 puks to keep numbers with new supplier 

Crac1 by • Explorer
  • 461 Views
  • 4 replies
  • 0 Helpful

Resolved! No signal. Can’t call or text

I was announced yesterday that my phone number will be transferred anytime today and will lose signal for my previous SIM (voxi). I lost the signal around 11am today so I switched it to my new EE SIM, but I still don’t have a signal (it has been 5 ho...

Jurnie by • Visitor
  • 511 Views
  • 2 replies
  • 2 Helpful

Resolved! Activating eSIM stuck

iPhone 16 pro max stuck on activating eSIM screen.says “you can continue setting up you’re iPhone while your eSIM is activating.”but there’s the spinning ring at the bottom, and cannot leave that screen. Has been 20+ mins, probably longer. Anyone els...

Jamescombe by • Investigator
  • 16464 Views
  • 18 replies
  • 10 Helpful

Resolved! Double Charged for UK travel eSIM

Hi, I've bought a UK travel eSIM from EE, and I've been double charged. I'm not from the UK nor do I live there, and I couldn't call the customer support phone number and I couldn't send a message through the complaints form as I don't have a british...

Resolved! SIM Error, No Calls

i am having the same problem but how am i meant to ring ee customer services when it says no sim so therefore i cannot call?   [Mod edit: Title added.]

slb7 by • Visitor
  • 338 Views
  • 2 replies
  • 2 Helpful

Resolved! Take EE to the court

Hi if anyone has issue with Ee like me please join to make a group claim against Ee, my sim disconnected I can not call and receive calls, the advices are layers. Join with me to make a claim

emil1975 by • Investigator
  • 1674 Views
  • 15 replies
  • 8 Helpful
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