New sim replacement

louise6691 · ‎12-08-2025

Hi, I just received my SIM replacement today from EE. I’ve inserted it into my phone, but it’s not showing any signal. Could you please check if the SIM is activated on your end, or help me complete the activation? I no longer have access to the old SIM as my phone was stolen.

Leanne_T · ‎12-08-2025

Hi there @louise6691

Thanks for coming to the community.

To check the SIM has been activated, please get in touch as @XRaySpeX advised. If you have a pay monthly account and can access the EE app, if you go to the help section a 'message us' option will show if this is available. If not, please call us from any other phone and the team will help you get the SIM up and running.

Leanne.

View solution in original post

XRaySpeX · ‎12-08-2025

This user discussion group can't check anything about your SIM or specific a/c. You need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎12-08-2025

Hi there @louise6691

Thanks for coming to the community.

To check the SIM has been activated, please get in touch as @XRaySpeX advised. If you have a pay monthly account and can access the EE app, if you go to the help section a 'message us' option will show if this is available. If not, please call us from any other phone and the team will help you get the SIM up and running.

Leanne.