Coverage in Market Harborough

[Christopher_G]

We are in the process of replacing a mast in the Market Harborough area as the current lease has expired.  

A replacement site location has been found and we’re in the process of building the mast. However, due to some unforeseen complications, it is not yet live.  

We'll update this post once we have more information. 

We’re sorry for any inconvenience. In the meantime, you might be able to use WiFi Calling to make and receive calls and texts. 

[Phil491]

That’s pretty poor for us paying customers that can’t even access our internet without WiFi surely you should compensate us knowing your mass lease is up awaiting your response 

[Chris_B]

@Phil491   If you can prove it’s been detriment to you then you will be entitled to a refund for loss of earnings.    Network issues do occur that are out of EE control and you accepted that that would you agreed to the contract. 

[bristolian]

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@Chris_B wrote:

If you can prove it’s been detriment to you then you will be entitled to a refund for loss of earnings.  

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I'd be interested which clause in the T&C you're basing that on. I think you may struggle to argue consequential loss is covered automatically.

[wishworks16]

thanks for the update 

just been on the phone about the terrible service  recently in the area. Didn’t get her name but she was very helpful 

hope it gets fixed soon 

[Moontiger]

This news article was posted last week, so hopefully normal service will resume this week, as indicated by EE.

It’s been over 2 weeks now since I’ve been unable to get a usable data connection, while O2 has been working fine in the same area. Much longer and my EE contract will be getting cancelled.

https://harboroughfm.co.uk/ee-apologises-for-poor-signal-in-market-harborough/?fbclid=IwdGRleANPuzRl... 

[MammaE]

Its been poor now for the best part of a week. As this was planned work its difficult to understand why it has been a problem for so long

[Old-Norse]

It is the same in the Strathcarron / Attadale area as well.   The coverage goes down way to frequently now.  We are looking for alternative providers.

It's a shame, they used to be reliable but no longer.  

[bristolian]

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@Old-Norse wrote:

It is the same in the Strathcarron / Attadale area as well.   The coverage goes down way to frequently now.  We are looking for alternative providers.

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"The same" in that there may be local coverage outages. The cause is completely different.

The Market Harborough situation is caused by a radio site being physically removed and a replacement install unfortunately not yet being live - this scenario is rare, but happens on all networks from time-to-time.

Your comments about Strathcarron & Attadale, from some local knowledge, are normal, BAU outages - again, all networks have these from time-to-time, but it's not because a site has been physically removed.

I would expand on your issues, but this thread is about Market Harborough and your issue belongs in a new thread.