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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3416 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2759 Views
  • 0 replies
  • 5 Helpful

Signal issues

I have a phone with dual SIM. SIM slot 1 is Business EE SIM SIM slot 2 is consumer PAYG EE SIM SIM 1 is almost always showing 1 or 2 bars, whereas SIM 2 is showing 4-5 bars, and always better than SIM 1. Been in to EE shop and this is not to be expec...

retrohss by Explorer
  • 438 Views
  • 4 replies
  • 1 Helpful

Strong signal, terrible bandwidth

Afternoon all. I've tried contacting ee about this and reporting an issue multiple times, but they always respond saying there's no problem. I get a strong signal, between -85 & -90dB but it hops around between 5g, 4g+ and 4g. Bandwidth is often abys...

Coverage in Kensington/Tuebrook

Update: 01 July 2025  Over the past few months, our engineers have been in legal negotiations with the site provider to access the area and complete further surveys needed for the planning appeal. Once we have visited the area and completed the su...

Leanne_T by EE Community Support Team
  • 3449 Views
  • 18 replies
  • 8 Helpful

Resolved! Can't send Mms on s24 ultra.

I have been having problems sending Mms  messages on my Samsung s24 ultra, I get the error "Message not sent. Service not activated on network. EE"This and my last phone, s23 ultra, show the same problem?? I've tried every suggestion on the Internet ...

CollyWar by Contributor
  • 630 Views
  • 7 replies
  • 1 Helpful

Signal problems with calls and data

Well at my mum's house I cold previously do pogo battles without interrupted signal. Now it is interrupted every game. It is true I have 4bars but it doesn't mean anything. At home, we have stopped being able to make or receive calls inside without W...

Mel138 by Explorer
  • 367 Views
  • 1 replies
  • 1 Helpful

Poor phone signal

Same on my Samsung s23 ultra. Signal is crap wherever I go. Barely any network no internet connection. This will be the last contract I have with them. Almost £40 a month for **bleep** service on SIM only deal. 

I've also noticed the signal has dropped

I'm in Southampton and I've also noticed the signal has dropped! I can't even use the Internet in quite alot of places now and a couple of months ago I could.  Multiple friends on EE have been saying the same thing. There isn't any outages and we all...

Emmchu by Investigator
  • 348 Views
  • 1 replies
  • 0 Helpful

Hotspot outage

So I just got home after being away for about a month and a half. I get home and tried to log onto the EE wifi hotspot to call family, and it just doesn’t exist. I’ve checked my PlayStation, laptop and phone. It just doesn’t exist anymore. I live in ...

Maxinout by Investigator
  • 523 Views
  • 8 replies
  • 1 Helpful

Resolved! Where do I report very weak EE signal?

HiWhere do I report very weak mobile signal? And can anything be done about it, it's been years.  Our house in central Torquay near the Riviera Conference centre has plenty of conference guests but little signal. I guess we are not London so go to th...

AlistairL by Investigator
  • 1679 Views
  • 8 replies
  • 5 Helpful