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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10229 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 18346 Views
  • 0 replies
  • 6 Helpful

My EESimcard can't send or Receive calls

My EE simcard can't receive not make calls. Can't receive nor send texts. I even charged it, I got billed but apparently, the airtime never reached my card. I can't receive WhatsApp activation code too!The only thing working is the EE texts.My card i...

Mobile servive

There are ongoing mobile service issues in my area and I'm struggling to make and receive calls.  I am moving soon and won't have access to wi-fi calling, I going to need to be able to make calls and I'm not getting the requested updates from ee. Can...

Jay2106 by Visitor
  • 370 Views
  • 1 replies
  • 2 Helpful

Resolved! Signal keeps dropping

Hi, been having issues for a round 4-5 months were I am on a call and the signal just drops out then my phone needs either restarting or putting in to aeroplane mode and out again. I originally thought this was a phone issue but I have since upgraded...

Kseary by Visitor
  • 758 Views
  • 1 replies
  • 1 Helpful

Coverage in Newhaven

Update: 16 December 2025  Over the past week, the Fibre company has completed the transmission and integrated the mast onto the network.   The mast is now on-air restoring full service to Newhaven.  We will continue to monitor performance in t...

Leanne_T by EE Community Support Team
  • 10167 Views
  • 50 replies
  • 12 Helpful

Mobile phone mast

Hello!I am a Parish Councillor for a village in Norfolk and my colleagues and parishioners have been in discussion for a number of years about the telephone signal and lack of mast in the area.  Our village and lack of mobile coverage has also hit pa...

Call and text problems

For the last couple of weeks I've been having problems receiving or making calls and texts. I've spent the last couple of hours trying to get in touch with EE over this. But calls and texts won't go through and when I do finally get to speak to someo...

Internet issues

I was in tesco yesterday and I tried to use my data to transfer money but it was saying no Internet. I had to use Tesco to sort out my money transfer. Can anyone else tell me if there has been a problem please .,

Resolved! Re: Apply to have a mobile phone mast installed

Hi @Peter_W i'd be interested in exploring the options for a 5g mast on my private land...alternatively is there a way to determine when EE is looking to upgrade my closest mast to 5g?All the neighbours have had to go with SkyLink as not much reliabl...