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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4671 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4261 Views
  • 0 replies
  • 5 Helpful

no signal

Is something up with 4g with ee no phone signal for a week data being drained but can't use. No clear comms from ee surprise surprise. I wanted my credit refunded 

No service

ive woken up to my phone saying no service, but wifi still on however i cant use normal messages or call. Im being late as i need my phone but if theres no service and i cant use my data then my phone will be useless. Ive tried powering it on and off...

cece7 by Visitor
  • 318 Views
  • 1 replies
  • 3 Helpful

Zero signal RH19

For the past 48 hours my device has not been able to connect to the mobile network. The coverage checker says no issues in RH19. I have tried the airplane mode switch and device restart but no fix.  Anybody else experiencing similar issues or may hav...

NJP2103 by Explorer
  • 374 Views
  • 3 replies
  • 2 Helpful

Connection issues

RG areas of Berkshire are still very poor.  Several black spots from M4 J10 into wokingham  Crowthorne,Sandhurst area that when I walk in the door and connect to WiFi my phones like disco with all the alerts 

S12dwr by Explorer
  • 340 Views
  • 1 replies
  • 1 Helpful

5G standalone

There was a lot of noise made by EE about them introducing 5G standalone in Swansea before the end of last yearWell I was in Swansea yesterday and there was no 5G standalone , my network monitoring said  5G NSAWhen is it getting rolled out there? I v...

DantheSwan by Established Contributor
  • 1117 Views
  • 14 replies
  • 4 Helpful

Resolved! No network for dys

EE I’ve had no network for 4 days and I understand there’s been a storm but I rely on my phone for work and family. When will this be resolved? It been saying 16 hours since Friday 

debbylee by Contributor
  • 359 Views
  • 2 replies
  • 4 Helpful