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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1278 Views
  • 1 replies
  • 5 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 573 Views
  • 0 replies
  • 5 Helpful

EE Coverage after switching

It's not just you. I switched to EE because apparently they have the best coverage. When I'm out and about, I rarely have any kind of decent data connection and it doesn't seem to matter what area I'm in. My backup O2 SIM in my second SIM slot nearly...

5g slow

Hi, since switching to EE from Three I've noticed 5g is considerably worse.  I'm constantly getting 4g like speeds on 5g (40-50mbps) whereas on threes I was getting over 200mbps. I also noticed a wider 5g availability in Northampton on three compared...

Resolved! Terrible signal

Hi, I moved house 10 days. I had checked the network coverage and it said fair indoors and excellent outdoor. Yet upon moving and having issues with calls and texts, the ofcom checker is saying limited. Now, ok, nothing I can do. I can use WhatsApp e...

kayem by Investigator
  • 479 Views
  • 7 replies
  • 1 Helpful

coverage problem

Hello I live in postcode N20. I just moved here. I have been an EE customer for 1 week. I cannot even reach 0.1 mbps internet speed inside my house. The internet is terrible. When I check it from the network controller, it shows that there is 5G rece...

Ruu35 by Investigator
  • 596 Views
  • 9 replies
  • 2 Helpful

Signal issues in Ludlow

If I work in the area where both masts are down would I still get compensation off my bill? Also any update of the problem. Network status only gives you a countdown or it’s taken longer than expected which isn’t good enough for a paying customer. 

Suddenly no 4g at home address

As of last night there has been no 4g at my home address in Finsbury Park, London. I cannot connect to data internet within my home whereas no problems in last 3 years prior to 24 hours ago. However elsewhere in London, even as close as 200 yards fro...

Olivvrr by Investigator
  • 477 Views
  • 6 replies
  • 2 Helpful

Resolved! Not registered on network

Hi. I'm in nailsworth stroud... getting 'not registered on network' for over an hour.  Have restarted etc but no joy and can't call ee. I'm having to stand in my local morrisons ... anyone know if a mast is down? I don't know what to do... thanks! 

HRS74 by Visitor
  • 336 Views
  • 1 replies
  • 2 Helpful