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Zero signal RH19

NJP2103
Explorer

‎28-01-2025 11:12 AM

For the past 48 hours my device has not been able to connect to the mobile network. The coverage checker says no issues in RH19. I have tried the airplane mode switch and device restart but no fix.  Anybody else experiencing similar issues or may have a solution?

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎28-01-2025 12:02 PM

Does EE show on a manual network search?

If yes - try connecting manually, that will ID whether your issue is account/SIM-specific if you can't do so.

If no - you have clear evidence of a local coverage outage. Use the "report a problem" link on the status tool.

NJP2103
Explorer
In response to bristolian

‎30-01-2025 02:22 PM

Thanks. Things seem to be back to normal so not sure what the issue was. 

0 Helpful
Peter_W
EE Community Support Team
In response to NJP2103

‎30-01-2025 04:33 PM

Thanks for the update here @NJP2103, I'm glad that you've noticed things improve again. 

If you'd like to take a closer look into what exactly happened here, and check to see if there's anything available in the way of compensation, please give our technical team a shout and they can help get this sorted.

You take care.

Peter