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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3432 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2776 Views
  • 0 replies
  • 5 Helpful

Poor network and signal in Lisvane - Cardiff

Prior to switching from Vodaphone where I had 3 to 4 bars, I now have a come and go 1 bar and that is I stand in front of the window, Zero when in the house, I was assured of a strong connection signal prior to switching to EE, and when I brought thi...

Franck64 by Visitor
  • 326 Views
  • 1 replies
  • 0 Helpful

no signal in my arae for over a year

Ive been getting Myplace update text massages from EE for over3 months now saying you have a problem, then the problem will be solved in 10 hours then the problem has been fixed, and i get these almost weekly, but the problem is NEVER fixed, I have n...

Resolved! EE mobile bad signal bad data

I came over to EE. some months ago on a business tariff ,signal is terrible everywhere 5g rarely works and data is unusable . I rely on my phone to book in work and EE is now affecting my business . I need help leaving this network . 

gregg1908 by Investigator
  • 386 Views
  • 2 replies
  • 3 Helpful

5G speeds have been so dreadful

It's not your SIM CARD, it is the absolute poor network EE provides. Over the past year or so, 5G speeds have been so dreadful that I am only waiting for this contract to end and after 9 years EE customer, I will try some other operator.  I am sittin...

T248 by Explorer
  • 1132 Views
  • 3 replies
  • 2 Helpful

Terrible 4G and 5G speeds

Hi,  My speeds have never been great with EE on either 4G or 5G I have been with EE for many many years (around 18 years) and had multiple phones during this time and all seems to have struggled with internet speeds when using 4G and 5G.... I went ou...

Lack of service

Hi there, Been an EE customer for years now but over the last 4-6 weeks im struggling to make calls (normal phone calls and also messenger/Whatsapp audio). My signal is dropping out all the time. Its really infuriating! I can hear the person on the e...

mummynun by Explorer
  • 424 Views
  • 4 replies
  • 4 Helpful

Terrible network coverage

Hi, i want to leace EE after 5 months sim only. The coveragevis very poor compared to mybold provider. Cant send text message, 5g isverry poor. Calls wont connect. Technical support have reset everything and changed settings on my phone. I travel in ...

Jedi68 by Visitor
  • 404 Views
  • 1 replies
  • 1 Helpful

5g

I am about 0.4 miles from an EE mast band 3 and i get a brilliant 4g signal. A couple of weeks ago i noticed engineers working at the mast and wondered what they were doing. After they had finished i was walking past the mast on my way home and saw t...