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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1906 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 949 Views
  • 0 replies
  • 5 Helpful

3G

Hello all!!Name is Anthony, I’m a customer of EE and I’ve received a text on my recent contract stating I can upgrade due 3G shutting off and my phone not fully being capable of runny 3G from what I can see.I having really bad problems using my data ...

Loss of service

So with today's loss of signal that makes about 5 days in the past month that i have been without service mostly for a day at a time the longest being 2 days and it varies between each loss. Now the do have the good manners to message me and tell me ...

EE Coverage after switching

It's not just you. I switched to EE because apparently they have the best coverage. When I'm out and about, I rarely have any kind of decent data connection and it doesn't seem to matter what area I'm in. My backup O2 SIM in my second SIM slot nearly...

5g slow

Hi, since switching to EE from Three I've noticed 5g is considerably worse.  I'm constantly getting 4g like speeds on 5g (40-50mbps) whereas on threes I was getting over 200mbps. I also noticed a wider 5g availability in Northampton on three compared...

Resolved! Terrible signal

Hi, I moved house 10 days. I had checked the network coverage and it said fair indoors and excellent outdoor. Yet upon moving and having issues with calls and texts, the ofcom checker is saying limited. Now, ok, nothing I can do. I can use WhatsApp e...

kayem by Investigator
  • 484 Views
  • 7 replies
  • 1 Helpful

coverage problem

Hello I live in postcode N20. I just moved here. I have been an EE customer for 1 week. I cannot even reach 0.1 mbps internet speed inside my house. The internet is terrible. When I check it from the network controller, it shows that there is 5G rece...

Ruu35 by Investigator
  • 600 Views
  • 9 replies
  • 2 Helpful

Signal issues in Ludlow

If I work in the area where both masts are down would I still get compensation off my bill? Also any update of the problem. Network status only gives you a countdown or it’s taken longer than expected which isn’t good enough for a paying customer.