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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! Issues with PAC

The website says "PAC is not correct" So I tried text, and it says "PAC expired". It is not expired since I got it just a few days ago and the messange from my old network says it is valid until the end of this month. I tried to request PAC from my o...

badou5 by • Visitor
  • 368 Views
  • 1 replies
  • 2 Helpful

Resolved! New SIM not working

I ordered a new SIM card for my phone and it came on Friday.Acitivate on line as per instructions and it is still not working 3 days later !! Have now called EE 3 times and raised complaints. No further forward.Phone is for an 82 year old woman so am...

Resolved! Problem with number port

I have the same issue. Purchased contract online last Monday and provided PAC code with the contract. Got an email confirming successful order at 11am with mention of keeping my old number (saying that once I download my eSIM, my current number will ...

vamoose by • Investigator
  • 1650 Views
  • 8 replies
  • 5 Helpful

Resolved! Sim

Hi i lost my sim card ee/bt how can i get a replacement?

Fizhcake by • Visitor
  • 426 Views
  • 2 replies
  • 1 Helpful

Resolved! Bad experience

I’ve decided to move to EE. First I got email saying account was set up then nothing else. I called and it seems you can’t have an ESIM on a new account even though they offer the option.  Agent sorted it all out and sim came next day. I’m now left h...

Shipman by • Visitor
  • 789 Views
  • 4 replies
  • 3 Helpful

Resolved! Setting up eSIM on new phone

My phone recently broke due to water damage and I got a new one. It won’t let me activate the eSIM it because I can’t access my old phone to give verification, and on the app when I reactivate my eSIM it says there’s an error and it can’t be activate...

Resolved! SIM IMEI

Hi, can someone from EE please help with a network / provisioning issue on my new phone?SIM: existing physical EE SIM (works perfectly in old phone)Problem:– After buying my new phone (Samsung Galaxy A53 5G) the back of the case looked like it was ta...

Olsont by • Explorer
  • 2152 Views
  • 6 replies
  • 5 Helpful

Huawei watch 4 pro

I have just joined EE after cancelling Three contract due to getting a Huawei Watch 4 pro and EE being listed as one of the UK network suppliers that offer a compatible esim.I explained this to the sales agent when signing up over the phone and was a...

Delays in transfers from o2

I help out in the giffgaff community and there's a large ammount experiencing a delay in transfers from o2 Does anyone know if it's a similar situation with transfers from o2 to EE 

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