SIM cards & Porting

Poor Customer Service

Is anybody else experiencing poor customer service from BT/EE and feel like they are being fobbed off at every opportunity?Has anybody managed to successfully register a formal complaint in the last four weeks?Are you experiencing wait times of over ...

Resolved! Porting within EE.

I have a sole ee account and my partner has a sole ee account. one of my phones is on her account (and is out of contract) but I want it to be on my account. if I get a porting code (i.e. get her to get me a porting code), can i then use this code ...

Resolved! Sim not activating - Sim only plan

I have just moved to EE and originally asked for an e-sim for speed of change over but it wouldn't work with my handset (which is unlocked) so went back and ordered a physical sim but this sim will not activate - could that be because I have an e-sim...

Resolved! eSIM stuck at activating

I have same issue. Existing SIM is giffgaff and works just perfectly. However I now want a second line (this for business) and my firm has sent me a QR code for EE. This gets stuck at the final 'activating' stage. Has happened with three differ...

Updated to eSIM card Now now no service

SIM Only Bills

Hi - I have an EE mobile (SIM only) and am charged separately for a SIM card to control a set of security gates. I know the phone number for the gate SIM, but don't have an EE account number for it and never receive a bill for it. Every contact I tr...

I can't seem to setup EE SIM

I can't seem to setup my EE SIM online

Resolved! Sent phone off to get the swollen battery fixed but wasnt told to remove sim

Hello! On friday I noticed the back of my phone had swollen (I assumed this was a swollen battery) so I went into my local EE shop to get it sent off for repair. I was advised/ told if it was nessesary to remove and keep a hold of my SIM card. Does a...

Resolved! Past code

I need past code to transfer mobile number from EE to another provider. I call they say me we send you message but I no have.

can't receive calls or texts on GiffGaff > will porting to EE sort things out?

Help. I'm going nuts. My (newly purchased) GiffGaff number (ported from seller's GiffGaff a/c to mine) will not receive calls or text from outside the GiffGaff (O2) network. I can make calls and send texts to any network just fine.I'd love to port it...

SIM cards & Porting

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