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My plan is not appearing

Jagrahi
Visitor

‎21-03-2026 10:57 PM

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4446.jpg

I updraged my pay as you go sim to a sim only plan but now I can't link my product to my account on my app and it also says my account is closed on my app.. What can I do

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎22-03-2026 08:38 AM

Hi @Jagrahi 

Call EE CS on 150 and ask them to delete your online profile and then you can register new again. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.