SIM cards & Porting

New account cancelled

Hi. I signed up for a new I’m account with ee. I got a succes email that said that my number had gone over and I would get tracking once dispatched. Then I got a text to say cancelled. I called them and they said it was an issue with the credit chec...

Resolved! I need pac code please

OTP not being received

- Had esim on iphone 16- lost iphone 16- dug out my Iphone 14 pro- got a new eSim QR code for the iphone 14now waiting for a OTP to activate the sim, to the number that i cannot access, which isnt coming through what do i do?

Resolved! eSIM Activation Request – SIM Only Plan

Dear EE Support, I recently ordered a SIM Only plan from EE and provided a PAC code to transfer my existing number. The order was confirmed on 8 May 2025, but I have not yet received a physical SIM card.Since I am using a phone that supports eSIM, I ...

Resolved! How long to change to my old number

Resolved! Hello, I want to delete one of the SIM cards in my account, I don't need it anym

Hello, I want to delete one of the SIM cards in my account, I don't need it anym

Resolved! Not receiving OTP codes

I have recently moved to EE and kept my number. I can't receive OTP codes. I've spoken to EE on 150 several times and it's still not sorted. I contacted one of my online accounts and they gave reset my info their end but it still doesn't work. It see...

Resolved! Request for fancy number

Hello, if there is a mobile number that is not currently allocated to anyone like this(6004524) in any code, then how can I register it with me or please buy it?

Resolved! Keep old number

Just joined EE but want to keep my old number from previous provider what do I need to do?

Resolved! New SIM for 5g

I live in a 5g area and I'm awaiting a new 5g phone any day soon.The SIM I have in my phone at present is over 7 years old. I'm on a pay monthly package.Will I need a new SIM to benefit from 5g on the new phone?

SIM cards & Porting

Forum Posts