Sim card confusion

[Lasamarc]

When trying to renew expired EE sim card I found some really good deals on MyEE but all say I'm adding a new line to my account. I cannot find any details of what this entails. Will I loose my existing number ? What happens to my existing number ? Any help would be appreciated.

[Matt_124 · Accepted solution]

You would need to go through the "Upgrade" options in your EE Account.

The offers you're seeing would be based on adding a second SIM alongside your existing plan. You cannot transfer a number from one SIM to another on the same network. And even if you could, the relevant discount would drop off upon cancelling SIM number 1 and you may actually end up paying more.

[bristolian]

Might also be worth clarifying what you mean by "renew an expired EE SIM".

There's a popular misconception that pay-monthly telecoms service contracts expire and need renewing, when they don't. EE's mobile contracts are ongoing contracts with a 30day notice period and minimum term.

If you're happy with your existing plan - be that phone-based or SIM-only - you may stay as you are and nothing will change. You won't be disconnected at the "end" of your contract - that only happens after you have given and served 30days cancellation notice.

[Lasamarc]

Thanks Matt  124 for your response. 

I had to go in to Truro town centre a few days ago , so decided to call in at the EE shop. It soon was obvious that the fault was with the phone and not the sim card. A diagnosis of beyond economical repair on a phone around 8+ years old was confirmed by an independent repair shop later in the day. I purchased a new phone from EE inserted the original sim card (with renewal update) and hay presto all back working. Panic over and a good deal obtained.

thanks again for your help.

Lasamarc

[Lasamarc]

Thanks for the response, all sorted now. It was a fault on the phone not the sim card. Please view my reply to Matt 124 for a more detailed explanation.

Thanks again for your help.

Lasamarc