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Sim card confusion

Lasamarc
Visitor

‎16-03-2025 06:29 PM

When trying to renew expired EE sim card I found some really good deals on MyEE but all say I'm adding a new line to my account. I cannot find any details of what this entails. Will I loose my existing number ? What happens to my existing number ? Any help would be appreciated.

0 Helpful
2 REPLIES 2
Matt_124
Star Contributor
Star Contributor

‎16-03-2025 07:25 PM

You would need to go through the "Upgrade" options in your EE Account.

The offers you're seeing would be based on adding a second SIM alongside your existing plan. You cannot transfer a number from one SIM to another on the same network. And even if you could, the relevant discount would drop off upon cancelling SIM number 1 and you may actually end up paying more.

0 Helpful
bristolian
EE Community Star
EE Community Star

‎16-03-2025 08:34 PM

Might also be worth clarifying what you mean by "renew an expired EE SIM".

There's a popular misconception that pay-monthly telecoms service contracts expire and need renewing, when they don't. EE's mobile contracts are ongoing contracts with a 30day notice period and minimum term.

If you're happy with your existing plan - be that phone-based or SIM-only - you may stay as you are and nothing will change. You won't be disconnected at the "end" of your contract - that only happens after you have given and served 30days cancellation notice.