Joined EE from O2 around 2 weeks ago. Couldnt transfer my number myself so had a call with EE where I was told that they would cancel my old contract with O2 and transfer my old number to replace the new number that came with my new sim. I then got a message saying it was completed and I was able to use my number.
HOWEVER, when I call people some of them receive calls with my name above, others receive a random number. No one can call me from my old number and the voicemail says “no longer in use”.
I don’t know what to do as I now cant get a PAC message as my old contract is now cancelled and I don’t have the sim to put into my phone to receive the code. Which is annoying as I was told they would handle it and that it was then completed. I’m on 24/7 call out with my job and people now need to call me from Whatsapp to get a hold of me. I also can’t receive confirmation codes for other websites/apps as I don’t have that number.
Also when I called EE after switching I asked ”what is the number im calling from” to which they read out the correct one. So I am completely befuddled.
Tried contacting EE but the automated voice system just hangs up on me OR tells me I will get a call back from an operator. BUT I CANT RECEIVE CALLS!!!
Does anyone know what I can do in this situation or how I can get a hold of a real human being to discuss?
