Phone not showing incoming call

[Tenpin]

I have an account with NSI which requires two tier sign in , first on the website , then they ring and I put in the 6 digit number from my website page . But my phone doesn’t ring it just goes straight to voicemail 

it use to work until the last apple update 

any ideas please 

[Christopher_G]

Hi @Tenpin 

Welcome to the community.

Is the number that's calling you in your block list?

Go to Settings > Apps > Phone > Blocked contacts.

Chris

[bristolian]

Can you receive calls otherwise?

[Tenpin]

Yes 

just this particular one goes straight to voice msg 

my phone doesn’t even ring 

[Tenpin]

No 

[Christopher_G]

OK, thanks @Tenpin 

I suggest speaking with our Customer Support team so they can look into this from our side for you.

Please keep us updated with what happens.

Chris

[Tenpin]

Yes

[bristolian]

When calls from specific callers are consistently being blocked, it's usually consistently with a device-level issue.

Try test calls to your phone with number withheld, see whether a "do not disturb" or "silence unknown callers" setting may be the culprit.

Otherwise - when the call hits your voicemail directly, see what number the call is from, assuming you have missed call alerts enabled. Then try intentionally blocking it in order to subsequently unblock it.

[Tenpin]

Spoke to customer support at EE 

they did checks and said nothing wrong from there side 

[Tenpin]

Going to put my friends phone in as a different contact number to see if my phone is the problem