esim still showin ++4400000000000 after 24hrs

[ChrisJones1964]

Hi I have recently moved over from o2 to ee and had my number ported over, I can make and recieve calls but unable to send RCS text messages, the cause seems to be due to my phone number not updating in my esim ( still showing zeros) what can I do to get this resolved. Thanks in advanced

[ChrisJones1964]

All sorted now, Sim is still showing ++4400000000000 but I have managed to get RCS messaging working.

[Ali_A]

Hi @ChrisJones1964 

Great to hear you have RCS working now. 

To update the number showing for your SIM- 
On iPhone: Go to Settings > Phone > My Number and type in your correct number. If it will not save, reset your network settings by going to Settings > General > Transfer or Reset > Reset > Reset Network Settings.

On Android: You can update your own contact card in your phone's Contacts app under the "My Profile" or "Me" entry. Alternatively, give customer service a call on 150 from your device, where a guide will be able to send a SIM/Network update to your phone which will correct number stored SIM number. 

Ali