Phone not showing incoming call

[Tenpin]

I have an account with NSI which requires two tier sign in , first on the website , then they ring and I put in the 6 digit number from my website page . But my phone doesn’t ring it just goes straight to voicemail 

it use to work until the last apple update 

any ideas please 

[Leanne_T]

Hi @Tenpin 

Thanks for coming back to us. 

If you could try deleting and re-installing the contact to see if this helps? It may also be worth trying the SIM in another phone to see if you can receive the call? This would help us to see if this follows the SIM card.

Leanne 🙂

[Tenpin]

Can’t delete the contact it’s the N S I two tier identification code phone line 

Going to add another phone number to my account see if that  rings for the ID code  phone line line 

I will keep you updated 

[bristolian · Accepted solution]

A two-way SIM-swap may be wise here. It will categorically identify whether the phone is at fault or not.

Test a working SIM in the non-working phone - what result?

Test the non-working SIM in a working phone - what result?

[Tenpin]

Swapped sims . Got through ok 

so obviously a phone fault 

trade in tomorrow 

[Tenpin]

Swapped sims . Got through ok 

so obviously a phone fault 

trade in tomorrow 

[Tenpin]

SIM card swapped worked 

so old phone getting traded in tomorrow 

thanks for the help