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Resolved! Issue can not make call and texts

New SIM only yesterday, received message to say set up on ee, reset phone (several times) but I can't make calls or receive texts - so I call 150 to try and speak to someone as I can only call over WiFi as have no call or text ability and the 150 aut...

Dave_S2 by • Explorer
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  • 4 replies
  • 5 Helpful

Resolved! Can't activate eSim

Hi there, Had this problem a few weeks ago with a friend but fixed it by going to the EE store.  Now same issue for my parents, put a new EE sim in the phone and then created an eSim via the app.  Downloads fine, but then when sending the text with a...

_MrR_ by • Scholarly Contributor
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  • 32 replies
  • 22 Helpful

Resolved! Porting my old number

Hi i have sent the pac code to EE to keep my old giff gaff number, the text says will be done by 18:00 today but now I can’t send any messages on wattsapp?is that normal ? What should I do? thanks 

PembsDan by • Investigator
  • 264 Views
  • 2 replies
  • 2 Helpful

Resolved! Esim abroad

I have a physical sim for my uk number but would like to add an Esim for use in India. How do I go about this? Clear and basic Information on this is hard to find. Thanks 

Sim Card in not detectable in my phone

Hi everyone,My SIM card stopped working around 1pm today. My phone said that there is no SIM in my phone so I have no service at all.I have restarted the phone, removed the SIM and gave it a wipe, updated the iOS version on the phone and tried the SI...

Kelso100 by • Visitor
  • 233 Views
  • 2 replies
  • 2 Helpful

Resolved! Delay in getting new number

Is there a delay in getting a new mobile number? I contacted EE to request a new number. They asked for a PAC code (i think that's what they called it?).I'm still waiting for my new number to be activated, so unable to make or receive any communicati...

Pat1300 by • Investigator
  • 249 Views
  • 3 replies
  • 3 Helpful

When will my number port?

I ordered my SIM only plan on the 1st, arrived a few days ago. I’ve had no communication on when my number will start porting over apart from the original order email that says it’ll port within one business day which hasn’t happened. Tried calling c...

Poor Customer Service

Is anybody else experiencing poor customer service from BT/EE and feel like they are being fobbed off at every opportunity?Has anybody managed to successfully register a formal complaint in the last four weeks?Are you experiencing wait times of over ...

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