SIM cards & Porting

eSIM transfer failure!

Last Wednesday I was persuaded by an EE consultant to move from my BT account/numbers to EE. All I wanted to do was add data roaming to my BT numbers at this stage as my son and I were travelling the next day to the US. I was told that the eSIM trans...

Resolved! Payg sim activation

Hi, I'm new to EE. I've recently bought an EE Pay As You Go SIM and gave my PAC during the purchase to move my number from o2. The SIM arrived today, what do I need to do next? I don't have other mobile devices so I'll be using my current mobile. Do ...

Resolved! Switch from Lyca to EE

Hello I want to swap lyca mobile to EE i have pac code [Mod edit: Added title]

Resolved! Help me

I bought a new number and wanted to get a monthly plan. They ended up selling me a new SIM card, but I need internet now. How do I transfer it to my current SIM card? I can't wait for the other one to arrive. I'm very disappointed with EE. Everything...

Resolved! How to request a QR code for an eSim

Help please! I need a QR code for an eSim on my new phone. Step by step would be helpful. Thanks

Resolved! How Do I get EE to call me back when they say they will?

I have a serious complaint about a service problem STILL unresolved since Christmas Eve!It comes to something when EE’s own staff make the following two comments…The first was during a phone call when the customer service advisor said, “I _can see tw...

Resolved! Received replacement Sim, but have no way to call to activate

I lost my phone which had my sim in. I now have a replacement device with replacement sim. I have no phone to call to get it activated what should I do?

Resolved! Mobile number already in use

You've sent me a new sim today, but it's already in use by someone called Barbara apparently... How do I go about removing Barbara?

Resolved! Old mobile still recieving messages emails etc

Had my upgraded mobile arrive. Took SIM out of old mobile and put in new mobile as keeping the number. Old mobile is still recieving WhatsApp,fb messenger messages emails etc

Resolved! Esim

I currently have a physical sim and am trying to change it to an eSIM for a new phone. There is no option available to do this on the EE website or app. I can only order a new physical SIM card which won’t work on my new device. Anyone had this issu...

SIM cards & Porting

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