SIM cards & Porting

Resolved! Lost Phone, now new phone, ESIM help!!

Hi all, I lost my phone a few days ago on a landscaping site. I have just received a new one from Apple. I have set it up but how do I get a new sim? It’s a iPhone 16. Can I get an eSIM? I’ve tried downloading one on the app but it says it needs to v...

Resolved! Can i put a contract sim in a new handset

Resolved! Porting issue?

I was in store yesterday and ported from sky to EE however nothing has happened yet, online suggests i should have received a text from EE to confirm it has started - i’ve not received a text so does that mean it was done incorrectly in store? 

Resolved! Still waiting to download e sim

I started a new contract with ee 3 days ago and decided to go with the e sim option. I tried linking my device but it didn’t work. After calling they said there was some details missing and it’s all sorted and that after 24 hours I should see an opti...

Resolved! Incomplete number transfer

Hi, I started using EE a few weeks ago. My old number was recently ported, but for the past week, whenever I send SMS messages, the recipient still receives them from the new number. When I call, it shows my old number, but when I text, it shows the ...

Resolved! Setting up eSim is asking for mobile number to verify... but eSim isn't set up y

I've added a family member to my EE account, as a SIM only eSIM to set up in her phone.   I have the confirmation email with her new number. The instructions say for her to set up an account, so she can download the eSim but the account setup process...

Resolved! Switching

Hey. Currently with EE, planned to switch to id mobile on the 17th but had email back from id saying I have to wait 30 days until I can get an additional sim only (got one in the last month), my question is what happens when the 17th now comes? Will ...

Resolved! Issues with PAC

The website says "PAC is not correct" So I tried text, and it says "PAC expired". It is not expired since I got it just a few days ago and the messange from my old network says it is valid until the end of this month. I tried to request PAC from my o...