SIM cards & Porting

Resolved! eSIM frustration = went back to physical SIM after 1 day without service

Hi, I have just had a very frustrating experience, I just feel I need to let everyone in the community know so you are aware. The problem: - Have your existing eSIM which is installed on device A (iPhone 14 Pro Max, iOS) change to another device B (G...

Number on SIM still old after porting

Completed a port today and new number is showing on outgoing calls etc, but in the SIM details on phone (and also in places like Google Messages app in RCS chat settings) it;s still showing old number.Seems to be the same issue as here:https://commun...

Resolved! iPhone: Mobile Number issues after port

Hi,I have an issue which is causing me not to be able to use my facetime/imessage - my mobile number was moved from old provider (Vodafone) to EE yesterday. Number ported, received confirmation etc. but it still comes up as a EE sim card number, not...

Sim swap same number

I recently changed my number from my old company to EE but now I have two phone numbers for texting anyone able to help

Resolved! Changing from standard to nano sim and keeping my number

Hi,I am getting a new pay as you go mobile and my current phone has a standard sim (about 10 year's old) but my new phone will be a nano sim, i want to keep my existing number, how can i do this? Thanks

Resolved! Urgent Help Needed with Number Reactivation

Dear EE Community,I am urgently seeking help regarding my mobile number, which I obtained through CTExcel—an MVNO (Mobile Virtual Network Operator) partnering with EE. The SIM card shows the EE network. Since this was my first time using CTExcel, I w...

Resolved! Why does my replacement SIM show my phone number as 00000000000 ?

I've recently replaced my phone, which required a replacement SIM as my old SIM was too big. It all appears to work fine, except I've noticed my phone number is now shown as 00000000000 in Settings/About Phone under both Phone Number and SIM details....

Resolved! Help please - contacting EE

Hi there, I am writing here as there is no other way to contact EE. I am calling from my Three phone trying to discuss switching my contract to EE. I'd like to clarify a few things before I buy as it is a business contract and needs international roa...

iPad Air M2 mobile data issue

Hii have just purchased 2 iPad Air M2. I’ve been sent physical sims but the device is eSIM only. EE have sent replacement eSIM however to activate they are still sending a pin to the number which doesn’t have service. What can I do??

SIM Card

Hi it saying on my EE account regarding a SIM card, I haven’t received a SIM card, I was trying to order one today on my account and it won’t let me. Can someone look into this please. Thanks, Janet. Mod edit - Full name removed

SIM cards & Porting

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