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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Deleting eSIM on old phone

Hello! Just upgraded to iphone 16Pro from iphone 14 pro and had a few problems with the eSIM which hopefully are now sorted. I want to wipe my old phone to gift to my Mum. When I erase the contents - do I need to select 'keep eSIM and erase data' or ...

Resolved! New SIM not working! On laptop or phone

A few days ago I purchased a HP laptop that included an EE SIM with 20gb data for 30 days - apparently this data was preloaded and should work as soon as inserted. Instead it is showing as 'account not active' on my laptop. There was a info leaflet w...

Resolved! New sim replacement

Hi, I just received my SIM replacement today from EE. I’ve inserted it into my phone, but it’s not showing any signal. Could you please check if the SIM is activated on your end, or help me complete the activation? I no longer have access to the old ...

Getting very frustrated porting one of two numbers

It seems that because i have two numbers on my account ( for over 5 years) it's proving difficult via the ee app to get my pac code! It says go to switching on the app yet no such option exists. Seems a real rip off they make it so impossible.  No.li...

davidjac by • Valued Contributor
  • 589 Views
  • 9 replies
  • 1 Helpful

Resolved! Number query

Hii  am wondering if you can take your number to another network and still stay on ee with a new number. it just the signal is low where are commuters to but would cost to much to port out Regards  

Gavvy by • Visitor
  • 433 Views
  • 2 replies
  • 0 Helpful

Resolved! Purchase eSim in USA to use on UK holiday

I’m looking to purchase an eSim plan for use while traveling to the UK in September. EE was recommended on a Reddit forum, so I downloaded the app, but cannot verify my account through my US phone number and cannot call to the UK from here. What do I...

Number Ported but can't receive SMS Messages

Hello, my number has been ported  yesterday from Lebara to EE, can receive calls however can't receive sms messages and  any verification codes.Yet to receive the port in completion sms message, the only message received from 150 was 'we'll transfer ...

Chewy25 by • Investigator
  • 952 Views
  • 7 replies
  • 1 Helpful

Text messages showing wrong number

I moved from o2 to EE and my original phone number from o2 is supposed to be up and working. Phone calls are showing my number but text messages are showing the EE number so no one knows who my texts are from. I've changed the number on the sim in si...

Sky2018 by • Visitor
  • 469 Views
  • 2 replies
  • 1 Helpful
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