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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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What customer service

What an absolute nightmare!  Been trying to get to CS for over a week constant waiting sometimes over half hour to simply be disconnected!!!!! Are your staff deliberately dropping calls? I have 0 service after a port I am beyond frustrated.. absolute...

Mrsaitch by • Visitor
  • 399 Views
  • 2 replies
  • 1 Helpful

Resolved! Dual Sim Set Up

I've just added a second line to my account for work.  I've got an IPhone 13 mini. New sim has arrived, no instructions on how to set it up.  Put the new sim in and it appears to be working but no QR code came with it and so am not getting any prompt...

NJM81 by • Explorer
  • 592 Views
  • 4 replies
  • 1 Helpful

Resolved! Delay porting number from BT

BT told me I had to move to EE to get the particular service I needed.  I had two BT numbers.  One was ported to EE without problem.  The second number has not been ported.  I was given a categorical assurance by EE that the second number would be po...

Kerloch by • Explorer
  • 594 Views
  • 3 replies
  • 0 Helpful

Switching from Galaxy to iPhone

Hi, I'm an EE customer and have a Samsung Galaxy and am switching to an iPhone.  Does anyone know if I can keep the same phone number and if so what do I do?  Thanks in advance.  David

JDavid34 by • Explorer
  • 963 Views
  • 4 replies
  • 2 Helpful

eSim

Hi, I have UK number and still using it, I would like to know how I can have my number registered and used a eSim.? 

eproenca by • Visitor
  • 327 Views
  • 1 replies
  • 1 Helpful

Transferring old number to a new ee sim

I've tried  save time and read many of the answers posted on this subject but as yethaving tried filling out the "quick form" on my laptop instead of on my iphone Im still no nearercompleting the task of transferring my old GG # to ee.  I get the usu...

EE No Sim error, can I swap with PAYG sim?

I am having an issue with my sim card showing as no sim on my iphone.Can I pick up a new PAYG EE sim card from a local shop and do a sim swap back to my pay monthly sim?EE are charging £10 delivery for a sim card and I can't get to a store right away...

Lost phone number

Hi moved jobs recently I got a Pak code and tried to use it said not valid. Now because my old company cancelled the contract with that number what’s happened to it? 

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