Sim card number not activating when registering

[Calblan]

Hi, i recently bought an EE sim card only with a request for my old number to be transfered.via PAC. New sim arrives, make an account and try connect device. Old number isnt recognised and sim card isnt recognised. So i am currently stuck with out text, calls, 4g and my number i need has vanished. Been 24 hours and online chat was no use.. 

[Katie_B]

Hello @Calblan. 

Welcome to the EE Community. 

When did you request your number to be transferred?

The new SIM will arrive with a temporary number until your number port has been completed. 

Speak soon, 

Katie

[Calblan]

I purchased the sim only on the 27th dec with the option to transfer my old number over with the pac code. The sim arrived yesterday, i installed the same around 7pm. I then made an ee account and tried adding my device, i used my old number i want, and the number given to the sim. Neither worked. Cant text or call or use 4g as i have unavailble service (i have full bars) .

[Katie_B]

Thanks for confirming @Calblan. 

I would recommend getting in touch by calling 0800 079 8586 from any landline or provider. 

Katie

[Calblan]

I shall have to. unfortunately i wasn't expected a rough transition over... 😕 

[Leanne_T]

Let us know how you get on after speaking to our mobile care team @Calblan

Leanne 🙂

[Calblan]

I cant even get through to a calls person as the autobot requires a number. Which are currently not working.

[Leanne_T]

Hi @Calblan

You can use the temporary EE number you were provided, or if you call 0800 956 6000 no number will be needed. 

Leanne. 

[Calblan]

Talked them and solved nothing unfortuently. I think i will cancel my pac code from giffgaff and cancel my monthlys with EE.. shame this happened...

[Leanne_T]

Hi @Calblan

What did the team advise when you called? 

Leanne 🙂