Error message - number does not exist

[GKeys71]

Hi, I recently ported a number to EE from another provider. The port appears t be successful, but callers ot the number often (but not always) receive an error messgae - "Number does not exist". Can anyone tell me why and how to fix?

Thanks

[Leanne_T]

Hi @GKeys71 

Thanks for coming to the community 🙂

When did the number transfer complete? Can the callers send you text messages? 

What device are you using? 

Leanne.

[GKeys71]

Hi Leanne,

It's my mother-in-law's phone and I'm note sure of the make/model. I'm not sure on the text message point

We ported the number last week. I think it completed on 7th February.

Graham

[Leanne_T]

Thanks very much @GKeys71 

Do you know which model phone you're using? 

Does anyone else have this same error when calling? 

Leanne.

[GKeys71]

Both my wife and i have had the same message. We are both calling from iphones.

Graham

[Leanne_T]

Thanks @GKeys71 

Could you go into your iPhone Settings then Apps > Phone, does the number show correct under 'My Number'? 

If so, could you try resetting your network settings by going into Settings then General > Transfer or Reset iPhone > Reset Network Settings, this will restart your phone and remove all saved WiFi passwords. 

Once this has been done, could you see if this happens again? 

Leanne.