Message from EE saying your number transferred but unable to dial out

[DAVE512]

Moved from O2 to EE text message saying your number transferred at 10.56am now after midnight and tried restarting the phone several times but unable to dial out also on checking in the mobile settings under primary number it still shows O2 

Also getting a message new voice mail but when calling the voice mail the call fails, wish i haven’t bothered with changing networks as unable to contact EE by phone ,have anybody had this problem and what was the best way forward .

thanks .

[Northerner]

Hi @DAVE512 

What device do you have. 

Have you tried restarting again.

Thanks 

[DAVE512]

Good morning ,I have a iPhone 16 yes restarted several times still no joy the odd thing is i am getting a notification new voice mail but unable to dial in to hear it say call failed .

[Northerner]

Hi @DAVE512 

Have you tried resetting your network settings. 

Thanks 

[DAVE512]

Hi yes i have try reset the network setting , looks like i can receive phone calls as i just message a friend to see if in coming call get through but still unable to dial out 

[bristolian]

Have you been able to make outgoing calls since your port-in?

You may need to contact EE-CS on 150 if not, they have access to your individual account which I suspect will be needed to rectify this.

[Peter_W]

Hey @DAVE512.

Welcome to the EE Community 😊

Just to be sure with this one, have you made sure that there are no traces of your O2 connection still on the phone?

This would be a case of either removing their physical SIM, or deleting the O2 eSIM. 

Peter

[DAVE512 · Accepted solution]

Hi Peter 

I have been on touch with EE technician this morning and yes they did ask me to delete a eSIM which seems to have sorted the problem out so this topic can now be closed off as the phone is now working correctly .

many thanks for all the help .

Dave

[Peter_W]

I'm really glad to hear that, @DAVE512 😊

It sounds like it may have still been using the O2 eSIM as the primary SIM, but the connection to this would have deactivated when the number ported out of their network. 

Thanks for coming back to let us know, too!

Peter