Activeted sim to another phone nr and phone

[csati87]

So recently I bought a new contract from ee, keeping my current contract as well and  by mistake I activeted the  new sim to my current active sim(nr.) . Now both sims are not working and giving the message "sim 1 not provisioned" and they are not connected to the network.

Any help? What should I do to fix it? 

[Michael_D · Accepted solution]

Hi @csati87 

Welcome to the community.

Were you activating an eSIM or was it a physical SIM?

If neither is active now, it would need a new SIM to be activated for each one.

You can do this by calling our customer service guides from another phone, and they can arrange for replacement SIM cards in the post, or if you are the account holder and have an EE store nearby, you can visit with photo ID (either a passport or driving licence) and they can activate replacement SIM cards for you.

Michael

[bristolian]

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@csati87 wrote:

So recently I bought a new contract from ee, keeping my current contract as well and  by mistake I activeted the  new sim to my current active sim(nr.)

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If you upgrade and have a physical SIM, then you just move your existing working SIM from your old phone to your new phone. This is a physical act, takes all of 2-3minutes and doesn't need any "activation".

I suspect your reference to "activeted" is probably meaning either a new connection, or a migration from physical SIM > electronic SIM