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Switching from 3 mobile to EE for my iphone

Goodblair
Visitor

‎31-07-2026 08:41 PM

I had to switch my 3 mobile provider due to poor coverage in post code area PH10.  I decided EE would bee a good option.  2 hours on the phone with EE and still not possible for them to provide e-sim.  Really bad experience.  Outcome is they can provide a physical SIM by post rather than immediately down load of e-sim!  Painful experience on a Friday afternoon and had to go through sign up experience twice even though 3 mobile supplied PAC code.  Really long wait times as I passed to different people within EE.  I wish I hadn’t bothered and gone to another supplier.

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1 REPLY 1
Chris_S
EE Community Support Team

‎01-08-2026 08:54 AM

Hi @Goodblair,

I'm sorry to hear that you spent 2 hours on the phone without getting the result that you wanted.

It's understandable that you'd be frustrated after waiting so long to get through to a guide too.

Depending on your phone type, we may not be able to supply an eSIM.

Did they give you an explanation as to why an eSIM couldn't be issued?

Chris S

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